The extension does not capture a page
• Capture works only on normal websites and chats (pages that start with http or https). If you see "Could not capture here. Try a normal website or chat.", open a normal page.
• After you install or update the extension, reload the page.
• The selection bar appears only when you select at least 30 characters.
• Images must be PNG, JPEG or WebP under 3 MB.
Sign-in fails
• Check your inbox and your Spam folder for the confirmation email. It can take a minute.
• Email links work once, and only the newest one works. Ask for a new link if yours fails.
• Wrong password? Select Forgot password?
• For the extension, select Sign in to Infograph in the extension's Settings tab, then Connect as (your email). Your email must be confirmed first.
Credits or daily limits run out
• "This story needs N credits" means you do not have enough credits left this month. Choose fewer cards, or wait until your credits reset.
• "You've used today's allowance" means your daily limit is used. Try again after the reset.
• Free stories read up to 60,000 characters. Use a shorter capture.
An export or video fails or is slow
• A PDF or ZIP takes about a minute. Keep the video panel open until the MP4 downloads.
• "Many videos are being made right now" means the video service is busy. Try again in a few minutes.
• You can run 2 exports and 3 videos at once, and 100 exports and 30 videos a day.
• To export, your email must be confirmed.
A story does not save
• "Your saved stories have reached 25 MB" means your storage is full. Delete old stories.
• If the story changed in another tab, select Load latest.
Still stuck? Email support@infograph.in.