Basic Troubleshooting Steps
Restart Both Devices
Turn the vehicle off, open the door to fully shut down Uconnect.
Restart your phone.
Forget & Re-Pair Devices
On your phone, go to Bluetooth settings > Find “Uconnect” > Tap “Forget Device.”
On the Uconnect screen:
Settings>Phone/Bluetooth> Remove your phone from paired devices.Re-pair the phone:
Phone>Add Device> Follow prompts on both screens.
Ensure Bluetooth Is On and Visible
Confirm Bluetooth is turned on and set to discoverable on your phone.
Check for Software Updates
Phone: Make sure iOS or Android is up to date.
Test with Another Phone
Try pairing a different phone. If it works, the issue may be with your original phone’s software or settings.
🔍 Advanced Tips
Delete Old Devices from Uconnect
Uconnect can store a limited number of devices. Delete unused ones to prevent conflicts.
Clear Bluetooth Cache (Android only)
Go to
Settings>Apps> Show System >Bluetooth>Storage> Clear Cache & Data.
Disable Battery Optimization for Bluetooth (Android)
Settings > Apps > Bluetooth > Battery > Turn off optimization or set to unrestricted.
🛠 If Nothing Works
Factory Reset Uconnect
Go to
Settings>System Information>Reset to Factory Defaults.
⚠️ This will erase all personal settings.
Contact Customer Support 1-855-636-6287