What should I know about Infotainment order processing and shipping?
Understanding the order processing and shipping system of Infotainment can help you better manage expectations and stay informed about your purchase. Below, we've outlined a general process and important considerations:
Order Processing Timeline
Order Programming Queue
Once an order is placed, it enters a programming phase where custom configurations or updates may be applied to your purchase before shipment.
Quality control is implemented as part of this process to ensure that your order meets the required standards.
While processing times typically range from 5–7 business days, exact times vary depending on product availability and workload.
In certain cases, your order may display a "Waiting on Service" status. This means the item is currently undergoing processes like programming or customization.
Orders requiring quality control or servicing may take an additional 1–2 weeks to complete these processes before shipping.
Tracking and Notifications
Once your order is completed and shipped, you will receive a confirmation email with a tracking ID that enables you to monitor the shipment's progress. Make sure to regularly check your email inbox, including spam or junk folders, to ensure you do not miss important notifications.
If no notification is received within the expected timeframe, re-check all folders, including spam and promotional tabs. If still unresolved, contact Infotainment customer support for assistance.- Occasionally, you may receive a shipping notification earlier than expected. This can occur when suppliers deliver required components ahead of schedule, enabling your order to be processed and shipped sooner than anticipated. If you receive such a notification, it is likely accurate, and you can track your package using the provided tracking number.
Monitor the real-time status of your delivery.
Get an estimated delivery date range (if available from the courier).
Sign up for additional shipping updates directly from the courier, if allowed.
Additionally, you will receive email updates upon the completion of any servicing or programming your order undergoes, ensuring that you are informed throughout the process.
Regularly verify your inbox settings to ensure that messages from Infotainment are not being filtered. This guarantees you remain updated on servicing and shipping statuses.
Handling of Delays
Delivery times can vary depending on several factors, including unforeseen circumstances like vendor backlogs or high demand. Additionally, backordered items may delay shipment until they become available. To avoid surprises, it’s a good practice to check an item’s stock status when placing the order.For example, items requiring VIN-specific programming may experience delays even if expedited shipping is selected. This is because the programming process must be completed before the item is ready to ship.
Notification of Delays: Infotainment will keep you updated on the status of your order.
Expedited Handling: When possible, Infotainment applies expedited measures to reduce delays and ship orders promptly.
Tracking Notifications: Once your order ships, you’ll receive an automated email with a tracking number and a courier's link for real-time updates.
Communication Steps: Regularly check your email or contact customer support if timely updates have not been received.
Verify Information: Confirm that your email and contact details are accurate to receive all necessary updates.
Servicing Notifications: You will be notified once servicing or customization for your order is complete.
Shipping Policies
Expedited and Custom Shipping Methods
If you've opted for expedited shipping (e.g., 2nd-day air delivery), this will take effect once your order is processed and ready for shipment. Expedited shipping does not speed up the processing and preparation time. Instead, it ensures a faster transit rate compared to default or ground shipping.
Customers can request expedited shipping during the checkout process by selecting this option based on their delivery preferences. This option is particularly advantageous for those requiring faster delivery times for their orders.
It is important to note that expedited shipping fees apply solely to the transit duration after your order has been processed and is ready to ship. Internal processing times remain consistent with standard processing timelines.
Orders continue to be fulfilled on a first-come, first-served basis, regardless of the selected shipping method. This means expedited shipping does not prioritize the processing of your order over others.
In some cases, particularly for products not in stock, your order may be drop-shipped directly from a vendor. This ensures faster processing and may involve an additional lead time for the vendor to prepare your item.
While expedited shipping ensures quicker delivery post-shipment, customers should factor in the total processing and transit times when making their delivery decisions.- It is important to note that expedited shipping timeframes, such as two-day shipping, refer only to the transit time after the order has left the facility. Items requiring additional processing, such as VIN-specific programming, may have a lead time before shipping.
Understanding 2nd Day Air Shipping
"2nd day air" refers to the carrier’s transit time once the order has been shipped. It is important to note that the shipping timeline begins only after the order has been processed, programmed, or serviced, and has passed quality control checks. Once the order is handed over to the carrier, the two-business-day air transit period applies. This ensures that the package is delivered within two business days after shipping.
Factors Affecting Delivery Times
While 2nd day air shipping is designed to expedite delivery, several factors can influence the actual arrival time:
Carrier Operating Days: Many carriers do not operate or deliver on weekends. Non-operational days, such as weekends or holidays, do not count toward the two-day transit window. For example, if a package is shipped on a Friday, the two-day transit period may not begin until the following Monday.
Pickup Time and Route: The time of day the package is handed off to the carrier and the specific delivery route can also impact the delivery schedule. Late pickups or complex routes may result in delays.
Expedited Service Selection: While expedited shipping options can be selected at checkout, the actual delivery schedule is determined by the carrier’s operating days and timelines.
Tracking Support After Shipping
For all shipped orders, customers receive tracking support, allowing them to monitor delivery from shipping to arrival.
What If I Still Have Questions?
If you need more details specific to your order, reaching out to Infotainment customer support with your order ID is recommended. You can quickly gain clarification on timelines, delays, or specific shipping conditions. Additionally, verify that your email address and contact information are accurate to ensure you receive all pertinent updates.