What should I know about Infotainment order processing and shipping?
Understanding the order processing and shipping system of Infotainment can help you better manage expectations and stay informed about your purchase. Below, we've outlined a general process and important considerations:
Order Processing Timeline
Order Programming Queue
Once an order is placed, it enters a programming phase where custom configurations or updates may be applied to your purchase before shipment.
Quality control is implemented as part of this process to ensure that your order meets the required standards.
While processing times typically range from 5–7 business days, exact times vary depending on product availability and workload.
In certain cases, your order may display a "Waiting on Service" status. This means the item is currently undergoing processes like programming or customization.
Orders requiring quality control or servicing may take an additional 1–2 weeks to complete these processes before shipping.
Tracking and Notifications
Once your order is completed and shipped, you will receive a confirmation email with a tracking ID that enables you to monitor the shipment's progress. Make sure to regularly check your email inbox, including spam or junk folders, to ensure you do not miss important notifications.
Additionally, you will receive email updates upon the completion of any servicing or programming your order undergoes, ensuring that you are informed throughout the process.
Handling of Delays
Sometimes, unforeseen circumstances, such as vendor backlogs or high demand, may cause delays. When delays occur: For example, delays may occur due to supply chain issues or backordered items. These challenges can temporarily hold shipments until the items become available.
For instance, delays can be caused by servicing-related requirements, such as programming or customization processes, which need to be completed before orders are shipped.
Notification of Delays: Infotainment will strive to keep you updated on the status of your order.
Expedited Handling: When possible, expedited measures are applied to minimize delays and ensure timely shipments.3. Check Your Email: Regularly check the inbox associated with your order for updates and tracking information.
Contact Customer Support: If updates are not received within the expected timeframe, reach out to customer support for assistance.
Verify Information: Ensure that your contact details, especially your email address, are accurate and up-to-date.
Servicing Notifications: You will be notified once servicing or customization for your order is complete.
Shipping Policies
Expedited and Custom Shipping Methods
If you've opted for expedited shipping (e.g., 2nd-day air delivery), this will take effect once your order is processed and ready for shipment. Expedited shipping does not speed up the processing and preparation time. Instead, it ensures a faster transit rate compared to default or ground shipping.
Customers can request expedited shipping during the checkout process by selecting this option based on their delivery preferences. This option is particularly advantageous for those requiring faster delivery times for their orders.
It is important to note that expedited shipping fees apply solely to the transit duration after your order has been processed and is ready to ship. Internal processing times remain consistent with standard processing timelines.
Orders continue to be fulfilled on a first-come, first-served basis, regardless of the selected shipping method. This means expedited shipping does not prioritize the processing of your order over others.
In some cases, particularly for products not in stock, your order may be drop-shipped directly from a vendor. This ensures faster processing and may involve an additional lead time for the vendor to prepare your item.
While expedited shipping ensures quicker delivery post-shipment, customers should factor in the total processing and transit times when making their delivery decisions.
Tracking Support After Shipping
For all shipped orders, customers receive tracking support, allowing them to monitor delivery from shipping to arrival.
What If I Still Have Questions?
If you need more details specific to your order, reaching out to Infotainment customer support with your order ID is recommended. You can quickly gain clarification on timelines, delays, or specific shipping conditions. Additionally, verify that your email address and contact information are accurate to ensure you receive all pertinent updates.