How do I return a product or specific components to Infotainment and process a refund?
Overview of the Return and RMA Process
Returning a product or component purchased from Infotainment involves sending the item to the specified return address, ensuring proper packaging and attachment of required details, understanding applicable fees, and processing timelines for refunds depending on your payment method.
Refunds for returned items are typically processed within 3-5 business days once received at the return facility.
Steps to Return Your Product
1. Return Shipping Address
Send your return to the following address:
355 Loyd Lane, Oviedo, FL 32765
2. Preparing Your Item
For general returns: Ensure the product is securely packaged to prevent damage during transit.
For component-specific returns under an RMA (e.g., a 12-inch display screen): - Detach the component from the vehicle. For the 12-inch display screen, detach it from the instrument panel. - The screen is secured with screws (typically, nine screws behind the screen). Safely remove and pack it before shipping.
Refund and Restocking Fee Details
Restocking Fee: A 15% restocking fee applies unless there are proven technical issues with the returned product.
Processing Refunds: - Debit Cards: Refunds are typically processed within 3-5 business days after the return is processed. - Credit Cards: Refunds will appear during your upcoming billing cycle, depending on your card provider.
Refunds are issued only after the returned items have been received and inspected by our facility. This process typically takes 3-5 business days from the time your return is delivered to the facility.
Additional Notes
Ensure you comply with the specific return instructions mentioned in your RMA documentation.
For more details or updates on your return, contact Infotainment customer support.
To return a product while purchasing another, initiate a return for the incorrect item and receive a refund once it has been processed. During this period, you can independently order the desired product as a separate transaction through a representative.
Related Topics
Understanding restocking fees
Tracking refunds and payment processing timelines
Installing or detaching Ram truck retrofit components