How Do I Receive Tracking Information and Resolve Issues With Missing Emails?
When waiting for your order to be delivered, knowing its shipping and tracking status is essential. This article summarizes how tracking information is shared, what to do if you don’t receive it, and the steps to take to resolve any issues.
How Tracking Information Is Provided
Once your order ships, a tracking email is automatically sent to the email address associated with your order. This email contains the tracking number and details that allow you to monitor your delivery’s status and progress. If you have recently placed an order, please keep an eye on your email inbox for this notification.
Troubleshooting Missing Tracking Emails
In the event you have not received a tracking email, follow these steps:
Check your email folders: Confirm that the confirmation email is not in your spam or junk folder. Sometimes, automated emails may be incorrectly filtered.
Verify your email address: Double-check the email address linked to your order to ensure there are no errors or discrepancies.
Use your order or personal details: With your order number or the name associated with the order, locate your order status. This information can be used to retrieve tracking details directly or shared with support staff to query on your behalf.
Contacting Support for Assistance
If troubleshooting does not resolve your issue, customer support can assist by locating your order and manually providing your tracking number. Ensure you have your order details handy when reaching out for support.
Conclusion
Tracking information for your order is typically sent out after the order is shipped. If the email is missing, checking your email folders and verifying order details can often help resolve the issue. When in doubt, customer support is available to provide assistance with locating and sharing your tracking information. By following these steps, you can stay informed about your order’s shipping and delivery status.