FAQs
Answers to frequently asked questions.
By David and 1 other2 authors29 articles
- Wiring Harness SalesSome are available, while others are not
- How do I receive tracking information and resolve issues with missing tracking emails?Tracking an order
- What information do I need to provide to ensure proper fitment and programming of my order before it ships?Information needed for programming and verifying fitment
- What are the refund policies for disputes or delays at Infotainment?Refund policies for disputes and/or delays
- What are the core charge and refund policies for Ram truck infotainment upgrades?Cores, Buyback, Sell your stuff
- How can I upgrade or retrofit my rearview mirror and camera system in my vehicle?Miscellaneous Camera Systems
- What are the exchange options available and the process for completing an exchange?What are the exchange options available and the process for completing an exchange?
- Who covers the cost and logistics of return shipping for orders?logistics for returning packages
- How do I handle a return or exchange for an incorrect product order?incorrect order returns and exchanges
- What is the availability and shipping timeframe for infotainment components, including alternative options?What is the availability and shipping timeframe for infotainment components, including alternative options?
- How do I handle returns for orders delivered in multiple boxes?How do I handle returns for orders delivered in multiple boxes?
- How can I address a shipping fee refund for delayed courier deliveries?How can I address a shipping fee refund for delayed courier deliveries?
- How can I enable or upgrade factory navigation functionality and improve connectivity in my infotainment system?
- How can I check the status of my order and track its shipment?How can I check the status of my order and track its shipment?
- What are my options for refunds under different circumstances?
- How can I send infotainment system components for inspection and testing, and what are the costs?Having infotainment systems inspected and tested
- What are the general shipping times and process updates for orders, including backorders?What are the general shipping times and process updates for orders, including backorders?
- What are the shipping policies for orders, including backordered items, at Infotainment?What are the shipping policies for orders, including backordered items, at Infotainment?
- What is Infotainment's 30-day price match guarantee policy?30 Day Price Match Guarantee
- What are Infotainment’s refund and compensation policies for unshipped orders and shipping delays?What are Infotainment’s refund and compensation policies for unshipped orders and shipping delays?
- How long does it take for refunds to process, and are there any deductions?How long does it take for refunds to process, and are there any deductions?
- How do I return an item and get a refund, including related warranties?How to Return an Item and Get a Refund, Including Related Warranties
- How can I generate FedEx shipping labels for returns through Infotainment?FedEx Return Shipping Labels
- Why is my repair order delayed and what actions can I take?Why is my repair order delayed and what actions can I take?
- What should I do if my radio is not eligible for the Infotainment trade-in program?What should I do if my radio is not eligible for the Infotainment trade-in program?
- How does Infotainment handle shipping responsibilities, split shipments, and tracking notifications?How does Infotainment handle shipping responsibilities, split shipments, and tracking notifications?
- What are the shipping policies for returning items to Canada, and how much will it cost?Canada Shipping and Returns
- What are the discount policies at Infotainment?Discounts and policies for Discounts
- How can I request and manage invoices for my orders?