FAQs
Answers to frequently asked questions.
By David and 1 other2 authors29 articles
Wiring Harness SalesSome are available, while others are not
How do I receive tracking information and resolve issues with missing tracking emails?Tracking an order
What information do I need to provide to ensure proper fitment and programming of my order before it ships?Information needed for programming and verifying fitment
What are the refund policies for disputes or delays at Infotainment?Refund policies for disputes and/or delays
What are the core charge and refund policies for Ram truck infotainment upgrades?Cores, Buyback, Sell your stuff
How can I upgrade or retrofit my rearview mirror and camera system in my vehicle?Miscellaneous Camera Systems
What are the exchange options available and the process for completing an exchange?What are the exchange options available and the process for completing an exchange?
Who covers the cost and logistics of return shipping for orders?logistics for returning packages
How do I handle a return or exchange for an incorrect product order?incorrect order returns and exchanges
What is the availability and shipping timeframe for infotainment components, including alternative options?What is the availability and shipping timeframe for infotainment components, including alternative options?
How do I handle returns for orders delivered in multiple boxes?How do I handle returns for orders delivered in multiple boxes?
How can I address a shipping fee refund for delayed courier deliveries?How can I address a shipping fee refund for delayed courier deliveries?
How can I enable or upgrade factory navigation functionality and improve connectivity in my infotainment system?
How can I check the status of my order and track its shipment?How can I check the status of my order and track its shipment?
What are my options for refunds under different circumstances?
How can I send infotainment system components for inspection and testing, and what are the costs?Having infotainment systems inspected and tested
What are the general shipping times and process updates for orders, including backorders?What are the general shipping times and process updates for orders, including backorders?
What are the shipping policies for orders, including backordered items, at Infotainment?What are the shipping policies for orders, including backordered items, at Infotainment?
What is Infotainment's 30-day price match guarantee policy?30 Day Price Match Guarantee
What are Infotainment’s refund and compensation policies for unshipped orders and shipping delays?What are Infotainment’s refund and compensation policies for unshipped orders and shipping delays?
How long does it take for refunds to process, and are there any deductions?How long does it take for refunds to process, and are there any deductions?
How do I return an item and get a refund, including related warranties?How to Return an Item and Get a Refund, Including Related Warranties
How can I generate FedEx shipping labels for returns through Infotainment?FedEx Return Shipping Labels
Why is my repair order delayed and what actions can I take?Why is my repair order delayed and what actions can I take?
What should I do if my radio is not eligible for the Infotainment trade-in program?What should I do if my radio is not eligible for the Infotainment trade-in program?
How does Infotainment handle shipping responsibilities, split shipments, and tracking notifications?How does Infotainment handle shipping responsibilities, split shipments, and tracking notifications?
What are the shipping policies for returning items to Canada, and how much will it cost?Canada Shipping and Returns
What are the discount policies at Infotainment?Discounts and policies for Discounts
How can I request and manage invoices for my orders?