Understanding refund policies is crucial when handling special circumstances such as disputes or delayed orders. This article outlines how refunds are processed for disputes through payment platforms (e.g., Affirm) and for delayed express shipping.

If a dispute has been filed through a payment platform, such as Affirm, the funds for that order may be placed on hold. This hold prevents Infotainment from processing a refund or sending a replacement item until the dispute is resolved or dropped. Once the dispute is resolved through the payment platform, Infotainment can proceed with issuing a refund or providing a replacement item. For example:

Refunds for expedited or express shipping fees can be issued if your order fulfillment experiences significant delays. However, refunds for such shipping fees are typically only processed after the completion of the order fulfillment. This approach ensures that the full status of the transaction can be assessed, as the system may not allow partial refunds before order completion.

If you have additional questions about refunds or require assistance with your case, don’t hesitate to contact Infotainment customer support. Provide your order details and any relevant dispute or delay information for a quicker resolution.

By understanding these policies, you can better navigate refund processes under special circumstances.