How to Address Shipping Fee Refunds for Delayed Courier Deliveries
If you've paid for expedited or two-day shipping and your delivery was delayed due to the courier, Infotainment does not issue refunds for the associated shipping fees. Delivery timelines are managed by the courier, not Infotainment, and fees are applied during order fulfillment. The only time Infotainment will refund a shipping fee, is on the off chance a package is accidentally shipped ground when a second day, or overnight shipping method was purchased.
Steps to Claim a Refund from the Courier
If your delivery was late and you wish to seek a refund, here's how you can proceed:
Gather Required Documentation: - Collect proof of your shipping payment, such as an invoice or receipt showing the shipping charges. - Locate your tracking number for the shipment.
Contact the Courier: - Visit the official website or customer service line of the courier responsible for the delay. - Check if the courier offers a money-back guarantee or refund policy for late deliveries.
Submit Your Claim: - Provide the required documentation, including proof of paid shipping and your tracking details. - Follow the courier’s instructions for submitting a claim. This often includes completing an online form or contacting their support team directly.
Important Notes
Infotainment is not involved in processing refunds for courier delays since shipping fees are allocated to the courier for service.
Refund policies and eligibility criteria may differ between couriers. Ensure you review the specific terms related to your delay.
By following these steps, you can address shipping fee refunds for courier-related delays effectively and ensure proper documentation is available for a potential refund.