How Do I Send My Radio Unit for Repair and What Happens If It Is Unrepairable?
Ensuring a smooth repair process for your radio unit is our priority at Infotainment. This article provides a clear step-by-step guide on how to send your radio for repair and explains what happens in the rare event that your unit is deemed unrepairable.
Sending Your Radio for Repair
Step-by-Step Instructions:
Prepare the Required Items: - Download and print the repair form from our website. Ensure all necessary details are completed. - Securely package your radio unit to prevent any damage during transit.
Include Documentation: - Place the printed repair form inside the package. This helps us process your repair quickly and accurately.
Shipping the Package: - Ship the package to the designated repair center address provided in your repair confirmation email. Always use a reliable carrier and consider opting for a trackable shipping service for added peace of mind.
Shipping Costs:
To the Repair Center: The cost of shipping the radio to us is your responsibility.
Return Shipping: Once the repair is complete, we will cover the cost of returning the unit to you.
What Happens If the Unit Is Deemed Unrepairable?
If we determine that your radio unit is unrepairable, here’s what will happen:
Contact You for Options: We will contact you via phone or email if the phone number is not on the order to go over an option for replacement (this will replace the repair fee and replacements are a higher price than a repair) or you can opt for us to send it back to you unrepaired.
Return Process: The unit will be shipped back to you promptly if you opted for us to send it back unrepaired.
Refund Policy: If opted to send back unrepaired, you will receive a refund for the service cost, excluding a diagnostic fee. The diagnostic fee covers the cost of assessing your unit to determine if it can be repaired.
Please note that details about the diagnostic fee may vary. Always consult our latest repair policy documentation for precise figures.
Additional Information
For further assistance or if you have questions regarding your repair process, please contact our customer support team through our website or via the contact details provided in your email communication. We are here to ensure your experience with Infotainment repair services is as seamless as possible.