Ambassadors can redeem rewards with the points they earn from completing quests. It’s important to offer a variety of rewards, starting with basics like guest list spots for your events or lockers. Over time, introduce more unique rewards such as drink vouchers, merchandise, or even a private Dixi at your festival.
Step 1: Create a Reward
To get started, navigate to Innercrowd > Rewards and click Create New Reward. This will redirect you to an overview of reward templates. You can either create a reward from scratch by clicking Create in the Custom Reward section at the top of the page or use a template by clicking Create in the table.
Step 2: Reward Information
You can customize the title and description of each reward, which will be visible in the ambassador app. Clearly describe the reward in the title and provide additional details in the description. You can also personalize the reward window with an icon or image and optionally add a tag to make the reward exclusive to certain ambassadors.
Step 3: Points and Availablity
In this step, you choose the points that have to be exchanged for this reward, how many times the reward is available in total, and availability per ambassador. Please contact your account manager if you're not certain how many points a reward should be.
By default, the reward availability in total and per ambassador is set to unlimited. If you want to set a maximum availability for one of the options, turn the Available rewards or Availability per ambassador slider off and select set the availability.
Step 4: Notification & Tags
You can schedule the quest by selecting a start date, setting an end date for when ambassadors can sell tickets, and choosing whether to notify ambassadors of the quest start date. Notifications can be sent via email, WhatsApp, or not at all.
Step 5: Custom Claim Fields
Sometimes, you’ll need additional information to fulfill a reward for an ambassador. For example, if the reward is merchandise, you may need their size and exact address. These are considered Custom Claim Fields - extra data you request specifically for the reward, as it wasn’t necessary to collect during the application process.
By default, no Custom Claim Fields are selected. When ambassadors claim a reward without these fields, you will only have access to the data collected during their application.
If additional information is needed to fulfill the reward, click Add Claim Field. A pop-up will appear with the following options:
Field Name: Clearly specify what information you need from the ambassador.
Field Type: Choose how the ambassador will provide the data. For more details about field types, refer to this article.
Required: Mark this if the information is essential for fulfilling the reward.
Step 6: Confirmation
Your ambassadors will receive a confirmation message after claiming a reward via email. This email includes a message from you to congratulate them and more information about how you are planning to fulfill the reward.
Step 7: Publish The Reward
In the final step, review the information from all previous steps. Make any necessary changes in the overview. Once everything is ready, click Publish!
Succes! You've created a ticket sell quest.
Next up: Launch your campaign!