Open Reviews → Manage reviews in the left menu. This is where you decide what shoppers see on your store.
Find the reviews that need attention
The tabs at the top split reviews into All, Pending, Published, Hidden and Spam. Pending is everything waiting for your approval.
Narrow the list by Rating, Product, Source, Media and Date, or search by customer or product.
What you can do with a review
Action | What it does |
Publish / Hide | Shows the review on your store, or takes it off without deleting it |
Feature this review | Pins it to the top of your widgets and carousels |
Reply | Posts a public reply under the review. ReviewsPro drafts one for you in a warm, professional or brief tone, and you can edit it |
Edit review | Fixes the rating, title, text, name or date. Edited reviews show a small “Edited by store” label |
Mark as spam | Moves the review to the Spam tab |
Delete | Removes reviews for good. Select them and choose Delete. This can’t be undone, so consider hiding instead |
Click any review to open it. You will see the full review, its photos and videos, an AI analysis of the customer’s sentiment, and the reply box. Use Next pending to move straight to the next review waiting for approval.
Work on many reviews at once
Tick the boxes next to several reviews to Publish, Hide, Add tag or Delete them together.
Let ReviewsPro moderate for you
In Settings → Moderation you can choose which reviews publish automatically (4★ and above, 5★ only, all, or none), hold reviews that contain links or profanity, turn on the AI spam and fake-review filter, block words, and get an alert for 1–2★ reviews.
Other review pages
Product reviews: ratings and an AI summary of what customers love and their common concerns, for each product.
Store reviews: what customers say about buying from you, such as shipping and service, with AI-drafted replies.
Questions & answers: shopper questions from your product pages, with suggested answers taken from your reviews.
A note on replying: a calm, specific reply to a critical review often persuades future shoppers more than the positive reviews around it. It shows how you handle problems.
Need help?
Email the ReviewsPro team at support@reviewspro.ai. Include your store address and what you were trying to do, and a screenshot if you can.
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