How do I import tracking numbers for orders in bulk?
How do I import tracking numbers for orders in bulk?
We made it easier for our suppliers to fulfill orders by using the Import Tracking Number functionality.
With the Import Tracking Number functionality, you have the ability to upload tracking numbers for multiple orders at once via CSV upload.
How to Import Tracking Number
From your Spocket account, head over to My Orders Page
Click the more action icon located on the top right-hand corner next to the avatar icon and select Import Tracking Number
Scroll down the Import Tracking Tool page and download the CSV template guide
Fill out the CSV template with the mandatory fields and save it
Order No. is the order number found on the My Orders Page
Tracking No. is the tracking number for the corresponding order
Tracking URL is the tracking site link
Carrier is the tracking carrier used to ship out the order
Upload the file by either dragging and dropping the saved CSV file into the Upload CSV box or clicking Upload a file to select the file
Click Update Tracking Info for the tracking information to be imported
The error will appear in red if the CSV file is not filled out correctly. When this happens, simply fix the file accordingly and re-upload it
Important Note:
You will not be able to overwrite an order that already has a tracking number. This is to ensure that you will not accidentally make changes to an already-fulfilled order.
If you need to change the tracking number for an already-fulfilled order, please contact us.
How do I process and fulfill orders on Spocket?
How do I process and fulfill orders on Spocket?
When you receive an order through Spocket, you will receive an email notifying you of the order.
How do I view my orders?
There are 2 main ways to view your orders:
If you are integrated with Shopify, all of your Spocket orders will flow into your Shopify store. On Shopify, Spocket orders contain a prefix S- for example, order# S-0001. This allows you to differentiate between a Spocket order and your regular store orders
If you are not integrated with Shopify, all of your Spocket orders can be accessed on the My Orders page on the Spocket for Suppliers dashboard
How do I fulfill orders on Shopify?
If you are integrated with Shopify, please follow these steps to fulfill an order:
Go to Orders on your Shopify store
Find all order numbers that contain a prefix S-
Go to the note section of each order and print the Spocket branded invoice to be included in the shipment
Fulfill the order as you usually would with any Shopify order. As soon as you enter a tracking number on your Shopify store, the tracking number will automatically be synced with Spocket and your retailers
How do I fulfill orders on the Spocket for Suppliers dashboard?
If you are not integrated with Shopify, please follow these steps to fulfill an order:
Select My Orders from the toolbar on the left
Use the Filter function to grab the unfulfilled orders
Select an order or multiple orders and click “Set to Processing” to inform the retailer that you are processing the order
Prepare the shipping label and package the order. Make sure to include the Spocket branded invoice in the package! Not sure where to find the branded invoice? Take a look at where to find the branded invoice
Once the order is ready to be shipped, go into the order and Add Tracking Information to inform the retailer of the Carrier Name, Tracking Number, and Tracking URL
You also have the option to bulk export orders in CSV. Simply select the orders you want to export, then click Export Orders.
How do I know if my orders on Shopify are from Spocket?
How do I know if my orders on Shopify are from Spocket?
All Spocket orders that show up in Shopify will be prepended with an “S”, so it will say “S1001” or “S1040”.
How do I filter my order page?
How do I filter my order page?
We made it easier for our suppliers to search and manage their orders on Spocket by using the filters.
By default, your orders are shown in chronological order (from newest to oldest) but you can change this view and sort your orders by the fulfillment status.
Here’s how to filter your orders:
From your Spocket account, head over to your My Orders Page
To change how your orders are sorted, you can click any of the column headers. Orders can be sorted by Order No., Order Date, Customer Name, Total, Quantity, Status, Fulfill Within
You can also filter your orders by using the Filter option located on the top left. You can filter orders by Fulfillment Status, Date, and Delivery Status
Unfulfilled | Orders that are successfully paid by retailers and waiting to be processed |
Processing | Orders that are being processed and waiting for tracking information |
Fulfilled | Orders that have been processed and shipped out |
Cancelled | Orders that were cancelled |
Order No | This is the order number |
Order Date | This is the date the order was placed |
Customer Name | This is the name of the customer the order is to be shipped to |
Total | This is the total cost of the order paid to you |
Quantity | This is the number of products in the order |
Status | This is the status of the order |
Fulfill Within | This is the number of days you have to process and ship out the order |
How do I find the branded invoice to include in an order?
How do I find the branded invoice to include in an order?
As a Spocket supplier, you're required to include the retailer's branded invoice in the order. There are three ways to find the branded invoice:
Email Notification
When you receive an email notifying you that you have received an order, the invoice is included as a PDF attachment in the email. Please print this out and include it in the end customer's package.
Spocket for Suppliers App
Select My Orders from the toolbar on the left
To print individual invoices, you can click View on the selected order, and click Print Invoice that is located at the top of the page.
To print multiple invoices at once, you can select multiple orders within the same page and click Print Invoice. Print the invoice and include it in the end customer's package
Shopify Dashboard
Log in to your Shopify dashboard
Select Orders from the toolbar on the left
Choose the order you are fulfilling
In the More actions dropdown on the right, click the Print packing slips and the invoice will be generated
Print the invoice and include it in the end customer's package
How do I manage the stock levels of my products?
How do I manage the stock levels of my products?
As a supplier, it is important to ensure your inventory is up-to-date so that retailers have the most accurate inventory information. As your inventory is updated on Spocket, this will be synced in real-time with online shops that are selling your products.
How do I update my inventory if I am integrated with Shopify?
You do not have to update your inventory on Spocket if your store is integrated with Shopify. Your inventory is automatically synced with Spocket. When your inventory is low, you will see a color-coded warning on your inventory levels on the Spocket for Suppliers dashboard.
These color codes have the following criteria:
Red | indicates less than 10 units of inventory |
Orange | indicates 11 to 50 units of inventory |
Black | indicates more than 50 units of inventory |
How do I update my inventory if I am not integrated with Shopify?
If you want to update your inventory on Spocket manually, follow these steps:
Select My Products from the menu on the left
Choose the product you’d like to update and click Edit
Scroll down to the Pricing section and input the inventory for each variant
If you want to bulk update your inventory, please contact our Customer Support team via live chat or email and we will coordinate the bulk update for you.
What happens when my product is out-of-stock?
If a product goes out of stock, we'll send you an email notification to let you know that the inventory will need to be updated or replenished.
Your items will show up as "Sold Out" on all your retailers' stores.
Important Note: Do not deactivate your product unless you will be permanently discontinuing that item. This will effectively remove the item from all of your retailers' stores. If your item is only temporarily unavailable, set the inventory to 0 to prevent new incoming orders.
How do I cancel my Spocket order? (as a supplier)
How do I cancel my Spocket order? (as a supplier)
If you are a supplier on Spocket and need to cancel an order, please follow the guidelines below.
If your store is integrated with Shopify
On your Shopify store, go to Apps
Find the Spocket for Suppliers app
Go to My Orders and find the order number that you need to cancel
Click view to access the order
Once in the View Order page, scroll down and click Cancel Order located on the right-hand side
Select the order cancellation reason and then click Cancel Order
Important Note: Cancelling your order on Shopify does not automatically cancel the order on Spocket. Please ensure that your orders are cancelled on the Spocket app as well.
If your store is not integrated with Shopify
Go to My Orders and find the order number that you need to cancel
Click view to access the View Order page.
Once in the View Order page, scroll down and click Cancel Order located on the right-hand side
Select the order cancellation reason and then click Cancel Order
Ready to sell on Spocket? Apply to become a Spocket supplier.