FAQ for Spocket Suppliers

The Spocket marketplace can sync with Amazon storefronts.

To enable this feature, your product listings must contain the Global Trade Item Numbers (GTINs), also known as GS1 codes.

Here's a step-by-step guide to adding GS1 codes to your Spocket products:

Don't miss out on this opportunity to take your business to the next level!

Retailers find products by searching and browsing the Spocket catalog. They can narrow their search with filters, such as shipping (where products ship from and to), costs, supplier, and premium or best-selling products, as well as by category and subcategory.

Products with free US shipping are also listed under the "Free US Shipping" filter, and newly uploaded products get noticed when retailers sort by newest products.

To help retailers find your products:

For more tips, see How do I get more sales as a Spocket Supplier? below.

Yes, of course! To view the Spocket for Dropshipper app, please sign up for a free Spocket account.

If you're already a Spocket supplier and would like to find your own products, please use the advanced filter and search by your given supplier alias.

All suppliers are given aliases as Spocket facilitates all conversations between suppliers and retailers.

That said, most of the time retailers would still be able to know who the suppliers are from the product photos as in the example screenshot below.

We encourage both suppliers and retailers to communicate through Spocket as we are always able to facilitate inquiries and claims in a much more streamlined and objective manner.

This also allows both parties to only deal with 1 agent (i.e. Spocket) for all inquiries and issues they experience on Spocket, and allows more time to focus on what really matters - your business operations!

As a supplier, you can view the unique number of retailers that have pushed certain products to their online stores. Here are the steps to do so:

Spocket lets retailers get in touch with you directly after they've placed an order to find out if there are any problems with the order. Conversations are grouped by Retailer Name and Order Number, so you can easily address your concerns with a specific order for a retailer.

If you receive a new message while you're on another tab, you will receive a toast notification so that you can easily view the new message.

If you receive new messages when you're away from your Spocket dashboard, you will receive an email notification reminding you of the new messages received from your retailers.

You can view your retailer's messages by logging in to your supplier app dashboard and clicking "My Messages".

If you're having trouble communicating with your retailer and need more help, you can talk to the Spocket Customer Support team by clicking the Support button in the bottom right corner of the screen.

We strive to give all of our retailers and suppliers a place that is safe, transparent, and useful. We do not stand for any kind of discrimination, harassment, abuse, or deceit.

Please help us ensure that we maintain the following community guidelines and avoid the following:

If you feel that the retailer has violated any of our community standards, please report it to our customer support staff immediately.

Spocket reserves the right to block any future communication or offboard any entrepreneurs who violate the community guidelines.

Starting your business at Spocket is an exciting opportunity to expand your distribution channels to 500,000+ retailers.

Here are a few ways you can improve your sales on Spocket:

Products with free US shipping will be listed under the "Free US Shipping" filter and thus get more eyeballs from the retailers. Remember that high shipping costs relative to the item price can raise a red flag to the retailers and make them less likely to sell your products.

Retailers may request more information about your products. Fast and reliable communication, as well as great customer service, encourages retailers to adopt your products.

High-quality images are critical to customers' purchase decisions. Bonus points if you have lifestyle photos on your product catalog that our retailers can utilize as their campaign photos.

Make sure that your product titles are targeted and relevant. Retailers like titles that are "ready-to-market"; in other words, stay away from doing a 50-word messy title. Make sure that your items are still clearly identifiable from your title. If you're selling candles, a title that says "Watermelon-scented Soy Candle" is better than just "Watermelon Scent".

Having relevant tags on Spocket will connect relevant retailers to your relevant products. Stay away from putting irrelevant tags and focus on providing a good product-searching experience for retailers. This typically results in more visits to your store and ultimately sales for you as a supplier.

Edit your items and ensure that your items are categorized and subcategorized accurately so retailers can easily find them.

Uploading new products regularly gives you more chances of being noticed when retailers are sorting by newest products.

Having a larger number of SKUs will increase the likelihood of product adoption, so be sure to activate as many products as you can on Spocket.

Do you have retailers who love selling your products online?

Get them to dropship your items via Spocket, and you can both enjoy seamless product and order integration. You can earn up to 30% commission annually for every new retailer you bring to Spocket!

Become a Spocket Affiliate Partner today, and experience seamless integration and exponential growth through your dropshipping program!

The retail price markup is the suggested retail price for retailers.

While retailers are not required to follow the suggested retail price, it provides a helpful pricing benchmark for retailers' pricing strategy.

There are a few reasons why products might not successfully import from Shopify:

Note: Shopify offers apps that enable users to generate product descriptions and/or create variants. However, any information inputted through a third-party app or plugin will not synchronize with Spocket.

Should you encounter any issues with your Shopify integration, please contact our customer support immediately.