You decide which reviews go live on their own and which wait for you. Go to Settings → Moderation.
Publishing rules
Auto-publish reviews: choose 4★ and above, 5★ only, All reviews or Never — moderate all. Reviews below your choice wait in the Pending tab.
Hold reviews that contain links: most spam includes links.
Hold reviews with profanity: if you publish one anyway, the words are replaced with •••.
AI spam & fake-review filter: flags suspicious reviews before they go live.
Moderation
Alert me about 1–2★ reviews: get an email and an in-app notification within 5 minutes, so you can reply quickly.
Auto-tag sentiment and topics: powers filters, AI summaries and analytics.
Require email to leave a review: reduces spam. Verified buyers are marked automatically.
Blocked words
Add words or phrases under Blocked words. Reviews containing them are held for you to check.
Held reviews appear in Reviews → Manage reviews under Pending, where you can publish or hide them.
Tip: publishing only positive reviews can make shoppers trust them less. Many stores publish 4★ and above automatically and check the rest by hand.
Need help?
Email the ReviewsPro team at support@reviewspro.ai. Include your store address and what you were trying to do, and a screenshot if you can.
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