Shoppers can ask questions on your product pages, and your answers appear there for everyone. Go to Reviews → Questions & answers.
Answer a question
Open a question in the Unanswered tab.
Click Use answer to start from the Suggested answer, written from the product description and its reviews, or write your own.
Leave the option to email the shopper on, so they know you answered.
Click Publish answer. It appears on the product page.
Click Hide question for questions you don’t want to show. You can find them in the Hidden tab and unhide them later.
Q&A settings
Click Q&A settings on the Questions & answers page:
Let shoppers ask questions: shows Ask a question on product pages.
Show questions before they’re answered: when off, questions appear on your store only once you answer them.
Email shoppers when answered: the default for new answers. You can change it for each question.
Suggest answers with AI: drafts answers from the product description and its reviews.
To show questions on your store, publish the Q&A section widget in Widgets.
Want an email when a new question arrives? Turn on New customer question in Settings → Notifications.
Need help?
Email the ReviewsPro team at support@reviewspro.ai. Include your store address and what you were trying to do, and a screenshot if you can.
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