Advice and answers from the Collaborative Health Record (CHR) Team
Learning
eLearning courses, training videos, webinars and tips
Getting started
Training videos, eLearning courses, requirements, setup, logging in, navigation, passwords, configuration, adding new providers, and how to contact us.
CHR Releases
Discover new features, improvements, and fixes in our latest releases
Patient charts
Health profile, Encounters, Letters, Allergies, Forms, Prescriptions and medications, Injections, Flowsheets, Navigating patient charts, Patient demographics, Patient dashboard, Patient privacy, Patient summary, Patient data, Patient files, Cases and Patient settings
Schedules
Navigating the schedule, Appointments, Group visits, Appointment notifications, Presenting issues. Scheduling Settings: Vacations, Appointment types, Locations, Tags, Rooms, and Configuring eBooking.
Visits dashboard
Navigating and using the visits dashboard, Billing from the visits dashboard
Billing
Billing dashboard, Stripe, Billing settings, Third party and private billing, Provincial billing (OHIP, Medicare, MSP, WSBC, MH, AHCIP)
Inbox / outbox
Navigating your inbox, Messaging, Message templates, Managing incoming documents, faxes and Qnaires.
Qnaires
Using, managing and building Qnaires. Question types, Qnaires and patient data, scoring and provider alerts in Qnaires.
Virtual visits
Tips, troubleshooting, virtual visits 2.0 with pathways enabled and 1.0 without pathways enabled.
Pathways
Using pathways for virtual and physical visits; viewing, actions, adding patients, chat, tasks, tags, customizations and settings.
Patient-facing interfaces
Point of care app, patient portal, UpPatient and the patient appointment booking site.
Electronic lab reports
Electronic lab reports, OLIS, HRM, and Configuring lab integrations
Referrals
Settings, incoming, outgoing, eReferrals and waiting lists.
Templates
Form, letter, cover page, encounter and message templates
Facilities and contacts
Adding, modifying, searching, and deleting facilities and contacts
Analytics
Analytics dashboards; viewing, filtering, exploring and downloading. Chronic disease management, and standard dashboards.
User settings
Your profile, preferences, settings and user specific security.
Admin and configuration
Account-wide settings; managing users and their permissions, fax, printer and security settings, logos, data exports and role-based access control.
CHR Instant chat
Starting a new conversation, adding / removing members, group conversations and muting notifications.
TELUS CHR Mobile
Release notes, pairing a device, using and navigating CHR mobile. Patient charts, appointments, scheduling and messaging with CHR mobile app.
CHR Enterprise API
The TELUS Collaborative Health Record (CHR) Enterprise Application Programming Interface (API) enables you to create your own integrations for tools you build or purchase from other vendors.
Beta features
Software features currently in testing with a small segment of users.
Implementation
All user-centric pre go-live implementation topics, including data migrations.