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Troubleshooting - validation errors when signing an encounter
Troubleshooting - validation errors when signing an encounter
Updated over a week ago

There are some common reasons you may see a validation error when signing an encounter. Typically the validation error describes the error reason.

The following table shows common errors and how you can solve them.

Error

Possible solutions

Validation Error

If the validation error has minimal information, it is typically related to billing. Some common reasons are:

  • Issues with the patient's identification.

    • Ensure that the patient's identification type is associated with an issuer (commonly seen in BC billing) and that their identification is not missing information, for example an MHSC number (commonly seen in MB Billing).

  • The Billing Practitioner is not selected.

    • You should choose a billing practitioner.

  • A bill is missing a billing code or a diagnostic code.

    • Ensure that the bill has no errors.

Schedule email or phone can't be blank

This error occurs when there is a Follow-Up Qnaire scheduled to send after the encounter is signed and the patient is missing either their email or phone number.

Schedule provider alert time or unit cannot be blank

This error is related to a Follow-Up Qnaire scheduled to send after the encounter is signed. The scheduled Qnaire is missing provider alert information.

You can remove the Qnaire, or resolve the issue:

  1. In the Automated Follow-Up section of the encounter, click the Qnaire.

  2. In the Edit scheduled Qnaire window, click the Advanced tab.

  3. Here, you see that there is either an email or phone filled out, but one of the time options is missing.

  4. Remove the email or phone, or add a value for when the reminder is sent.

Respondent is not an email

This error happens when there is an issue with the patient's data.

In the encounter, there is a patient data point, specifically the patient's email, that is in an invalid format.

To fix this, you must find the patient data point and update it to a valid email address.

If none of the above has helped, contact the TELUS Health support team through the support chat.

Updated February 26, 2024

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