The TELUS Collaborative Health Record (CHR) is a robust web-based application that requires a reliable broadband Internet connection, the Chrome web browser, and a few other requirements.
Component | Requirement |
Web browser |
⚠️ Important: To ensure the security of the CHR, Google Chrome is the only recommended and supported web browser. Using a different browser can result in sections of the CHR not loading, as well as validation errors that prevent you from using the CHR to its full capabilities. |
High speed internet |
💡 Tip: Visit www.speedtest.net while using your clinic’s Internet connection to verify the speed of your Internet. If your clinic primarily connects via a WiFi connection, check your speed in various places throughout the clinic to ensure stable Internet connectivity.
If using tablets for capturing patient data, a secure reliable Wi-Fi network is required or a reliable cellular data connection (3G/4G/LTE). |
Memory |
📌 Note: If you're running the CHR on a computer with less than 8GB RAM, we recommend:
|
Screen size |
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Mac workstation |
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Windows workstation |
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Printer |
|
Label printer | Brother QL-810W (Windows only)
Dymo LabelWriter 450 or 550
Zebra GK420D
|
Swipe card reader (Ontario) |
- MagTek 21073062 - Unitech MS246 - ID Tech IDMB-334133B |
Firewall ports |
If you are using remote pushing of questionnaires to a fixed kiosk, these additional ports must be available for Apple Push Notifications (APNs):
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Devices to collect patient data (e.g. used to fill out Qnaires) | We recommend using modern devices, and ideally Apple devices. Generally, most devices released from 2019 or later will function smoothly using the CHR.
For clinics (using the Point of Care app):
For patients:
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If you have any further questions about a specific device or model, contact the TELUS Health implementation or support team (see Contact us).
Updated July 24, 2023