You can send up to two payment reminders to your clients to pay the remainder of their session balance. The default is that the system will email them 7 days before the session date and then also 3 days before the session date. If you would like to adjust those parameters please follow these steps.
From the main menu click on Studio & Clients » Booking » Preferences.
Scroll down to the Client Payment Reminder Schedule section.
Set the 1st Reminder and 2nd Reminder to your desired option. Payment Reminder emails can be sent up to 45 days before the session.
Choose Do Not Send a Payment Reminder if you don't want any email reminders to be sent.
Choose Send on Session Date if you would like the email to be sent on the same day as the session.
Click Save Preferences.