What should I do if I encounter technical issues during a course?
If you encounter technical issues during a course, here are some steps you can take to resolve them:
Check Course Resources: Look through any provided help materials, FAQs, or troubleshooting guides. Often, common issues are addressed in these resources.
Restart and Reconnect: Sometimes, simply restarting your device or reconnecting to the internet can resolve technical problems.
Update Software: Ensure your browser, plugins, and any relevant software are up-to-date. Outdated software can cause compatibility issues.
Try Different Devices or Browsers: If possible, try accessing the course on a different device or browser to see if the issue persists.
Clear Cache and Cookies: Clearing your browser’s cache and cookies can resolve loading or display issues.
Contact Support: If the issue persists, contact our support team for assistance or submit a Bug ticket within the chatbot icon we have on the lower right side of our website, and our team will get back to you as soon as we can. Provide them with detailed information about the problem, including any error messages and steps you've already taken to try to resolve it.
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Written by Miranda
Updated over a week ago