If your download appears frozen or keeps failing, try the following steps:
Check your internet connection — Make sure you have a stable connection. Try loading another website to confirm.
Clear your browser cache — Go to your browser settings and clear cached files, then retry the download.
Try a different browser — Sometimes browser extensions or settings can interfere with downloads. Try using a different browser (e.g. Chrome, Firefox, Edge).
Disable VPN or firewall temporarily — VPNs and firewalls can sometimes interrupt large downloads.
Restart the download — Cancel the current download and start it again. Most downloads support resuming, so it may continue from where it left off.
Still stuck?
If the download continues to fail after trying the above steps, please contact our support team with the following details:
The file or content you are trying to download
Your browser name and version
A screenshot of the error or stuck progress bar
We will investigate and help you get your download completed.