Staybnb
Articles about billing and pricing
93 articles
What should I do if I forgot something at a place I stayed?
How the Trip Hub helps you
After your trip: Handling disagreements
Multiple reservations under one trip
If you can’t find the place you booked on the site
Finding your reservation
Adding full names of all guests to a reservation
If you can’t get in touch with your Host
Getting charged for damage
What is the "pending" status for a reservation?
What happens if my reservation request is declined or expires?
Where to find your check-in instructions
What to do if the place you're staying in isn’t clean at check-in
Print your reservation details
If something goes wrong during your stay
Coordinating check-in with your Host
Changing your reservation during a trip
Cancellations of longer stays
If a Host offers you a different place to stay
Declining a trip change request
Withdraw a trip change request
Share trip details with other guests
Extending your reservation
Checking the status of your trip change request
Changing a reservation for a place to stay
Add or remove guests on your itinerary
Find the cancellation policy for your stay
Extenuating Circumstances Policy and the coronavirus (COVID-19)
Extenuating Circumstances Policy
Does the Extenuating Circumstances Policy apply to my reservation during the COVID-19 pandemic?
If your Host needs to cancel
If your Host cancels your reservation
Rebook a cancelled reservation
Cancelling your reservation for a stay
Cancelling a trip due to extenuating circumstances
Cancellation options due to COVID-19
Writing a review
Staybnb's Reviews Policy
Star ratings
Reviews for stays
Responding to reviews
Editing a review you wrote
Why did I get a review that says I cancelled?
Why aren’t my reviews shown in order?
How do ratings and reviews work for co-hosts?
Time frame for writing reviews
Can I leave a review for my host if they cancelled my reservation?
Missing email notifications
Managing your notifications
Merging multiple accounts
Editing phone numbers on your account
Changing your public profile location
Changing your email address
Changing the language on Staybnb
Change or reset your password
Add an emergency contact
What does it mean if Staybnb closes my host account?
How to exercise your data subject rights
Deactivating or deleting your account
Can Staybnb deactivate my account?
Why we require a profile
ID verification for Hosts and guests
Ways your ID info may be used
Verifying your identity
Verify your phone number
Types of ID for verification
Safety tips for interacting with others
Photo matching
Limitations of background checks
Implications of background checks
How we keep your ID secure
How to submit your ID
Background checks
Which internet browsers work best on Staybnb?
How do I use Sign in with Apple on Staybnb?
Creating an account
Connecting Facebook and Google to Staybnb
Unauthorised account access
Staybnb and your personal info
Review recent logins
Report suspicious messages
Login notifications
How emails are anonymised for sharing
Help secure your account
Creating a strong password
2-step authentication
What types of listings are part of monthly stays?
What are review tags?
Types of places to stay
Self check-in
Searching for pet-friendly places
“Pending” or “exempt” licence or registration numbers on listings
Listings with non-refundable options