When you sign up, you can choose to receive promotional and policy notifications, and add a phone number to get certain phone and text notifications.
Types of notifications
Messages: Communication from Hosts or guests
Reminders and suggestions: Reservation reminders, helpful tips to improve your trip, and other messages related to your activities on Staybnb
Promotions and tips: Coupons, promotions, surveys, product updates, and inspiration from Staybnb and its partners
Policy and community: Updates on home-sharing laws and advocacy efforts in your community
Account support: Messages about your account, trips, legal updates, security and privacy info, and customer support requests
Choose how you get alerts
You can choose how you’d like to receive your alerts in your notification settings. Options include: phone calls, texts, push notifications to your Staybnb app, or emails.
Turning off notifications
You can turn off most notifications in your notification settings. You can also:
Text (SMS): Reply STOP. To start receiving them again, reply START
Emails: Click Unsubscribe in Promotions and tips or Policy and community email
Push: Go to your mobile or tablet settings and turn off push notifications for the Staybnb app
Phone: Ask the caller to remove you from the Staybnb call list
Receiving important info
There are some important notifications that can’t be turned off. You don’t want to miss notifications about:
Reservations
Account activity
Legal updates
Security and privacy notices
Customer service requests