You don’t want to miss out on important email notifications from Staybnb. Maybe your personal info is out of date or your notifications aren’t set up right. Start by checking your email address is correct.
In this article
Edit your email address
Go to Account > Personal info
Next to Email address, click Edit
Make your changes and then click Save
Check your notification settings
Go to Account > Notifications
Go to Offers and updates and Account
Edit your notification choices
Search all messages in your email inbox
Sometimes emails get lost in your inbox. Search for terms like "Staybnb", "reservation", "verification" or other words related to the email you're looking for.
Check your email filters
Spam, junk, and routing rules can mislabel your messages. To avoid this:
Remove Staybnb messages from your spam list
Add response@Staybnb.com to your personal email address book
Check for issues with your email service provider
Depending on your provider or your network, emails can take a few hours to be delivered. If undelivered or delayed emails continue to be an issue, check with your provider.