While it’s rare, sometimes a Host may need to cancel a reservation. We understand that this can affect your plans in a big way. Rest assured that every booking made on Staybnb comes with protection for guests against significant issues, including Host cancellations within 30 days of check-in.
In the unlikely event a Host needs to cancel your booking within 30 days of check-in, you’ll automatically get a refund and we can help you find a similar or better home to rebook.
What to expect if your reservation is cancelled
When a cancellation occurs, you’ll get an email with full details, including your refund info. Refund times may differ depending on how you paid.
If your cancellation happens within 30 days of check-in, we can also assist in rebooking a comparable or better listing.
Have questions? Check out our Rebooking and Refund Policy for details and limitations of our coverage.
As always, you can contact us if you need more help.