Whether it's changing the dates of your stay, the number of guests or something else, you can change a confirmed reservation by submitting a change request to your Host.
Submit a change request
Go to Trips and then click the trip you want to change
Click Change reservation
Change the dates of your stay or the number of guests and click Save (Please note that the Host will have to accept any changes submitted. If your Host doesn't accept, try sending them a message reminding them to review your alteration request.)
Review your changes, then click Send request
Once you send the request, the Host will receive a notification to approve or decline your request
When the host responds to the change request, you'll receive a notification whether it was accepted or not (in which case your reservation will remain the same)
How it works
You won't be charged by Staybnb for making a change to a reservation; however, additional dates or additional guests may affect the total cost of your stay. The original total and the new total will be shown to you before you confirm it and submit your request for the alteration. Once the Host accepts, the change will be processed and you will be charged or refunded, as appropriate.
If the Host declines your request or doesn’t respond, your reservation will stay the same.
Other details
Here are a few other things to keep in mind when making a change request:
You can’t make changes if your checkout date is in the past
Once changes have been made, any later changes must go through the process outlined above as a new request
If the Host altered their pricing for the new dates before you requested the change, your new reservation will reflect this pricing, unless you booked a special offer
Changing the reservation dates may impact your eligibility for a weekly or monthly discounted rate
Once a reservation has started, you can’t change the number of guests
If you do need to add more guests to your reservation, use the Trip Hub to process any additional payments you and the Host have agreed on
Longer stays
If a reservation is for 28 nights or more, the longer stay cancellation policy applies.
For guests
If you’re a guest, you can check your confirmation email for more details.
If you change or cancel a longer stay:
Your first payment might be non-refundable, depending on the listing and when the reservation was made
If you cancel after the trip has started, the following 30 nights of the reservation are non-refundable
Your Host can choose to offer an additional refund