InterLIR is introducing its new automated abuse complaint system to boost the efficiency of handling abuse reports. This guide will walk you through the steps to effectively use this system.

1. Receive Automated Email Notification

Upon receiving an abuse complaint on your leased IP block, an automated email will be sent to your abuse email containing all the necessary details. To add an abuse email for notifications, refer to the article on this topic
​https://intercom.help/interlirde/en/articles/8650679-email-for-abuse-notificaions
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​If you do not have any abuse email, you will receive notification to your user email.
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Additionally, you can find notifications about abuse complaints in your portal. Look for the bell icon in the right upper corner.
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2. Take Action

After receiving the abuse complaint details, it's time to take action.

3. Proceed to My Resources tab of your Dashboard
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In the dashboard, locate the "My Resources" section.
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4. Access Abuse Complaint Tab
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Within the "My Resources" section, click on the "Abuse Complaint" tab.
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5. Review Complaint Details
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In the abuse complaint tab, you'll find comprehensive information about the affected IP block, specific IP addresses involved, the given time frame to resolve the issue, and all the abuse reports.
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​6. Take Action and Submit Comment
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On the right side of the complaint details, locate the "Solve" button. Click on it to address the issue.

In the comment section that appears, you can provide a brief note such as "fixed" or "ok" to indicate the action taken. However, this field is optional.
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7. Finalize Resolution

After entering your comment, press the "Solve" button again to finalize the resolution.

By following these steps, you ensure an effective process for handling abuse complaints through InterLIR's new automated system. If you have any questions or need further assistance, feel free to reach out to our support team.