Wallet Fraud Alert

In this article you will learn:

Wallet Fraud Alert is designed to add an advanced layer of security, helping to prevent the misuse of wallet codes and attempts to exploit your loyalty or rewards program.

By default, Rise.ai Wallet codes can be redeemed at checkout by anyone who has the code.

This feature works by verifying whether the wallet code used at checkout matches the email address provided by the customer. If a mismatch is detected, the system automatically flags a Fraud Risk Assessment on the Shopify order page. Additionally, stores on Shopify Plus can block the customer from completing checkout in real time.

When a customer completes an order using a Rise Wallet code at checkout, the system automatically checks whether the code is associated with the email address used in the order. If a mismatch is found, the order's fraud risk assessment is flagged with 'high risk'.

In such cases, you'll notice a warning signal near the order number, in the main orders page within the Shopify admin.

When entering the specific order page, you’ll see an indication for the fraud risk assessment at the top, and at the bottom right, including the reason for the alert:
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Click on 'View fraud analysis' at the top of the page, then select the Rise.ai tab to see why the order was marked as potential fraud by Rise:
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Stores on Shopify Plus can use a Checkout Block to pop up a notification in the checkout phase, and block customers from checking out, unless they remove the code or change their email address.

This notification appears only when a mismatch is detected between the customer’s email and the email linked to the Rise wallet.
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To add the Wallet Fraud Alert extension to your Shopify store, follow these steps:

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3. In the Order Summary section, click on Add block > wallet-fraud-alert:

4. By default, the extension is set to block checkout when fraud is detected.

5. Click Save.