In this article, you will learn:
Store Credit Compensation on a High Level
How to Issue Store Credit as a Compensation
How to Customize the Customers View for Compensation Activities
Analyzing Your Compensation Performance
Viewing your Compensation History
Store Credit Compensation on a High Level
Store credit compensation is an effective, flexible tool that restores trust on the spot while reducing frustration, preventing churn, and encouraging customers to return. With just a simple action, your team can turn delays and disappointments into positive brand moments.
The Compensation module gives you full control, allowing flexibility in how credit is issued and how each case is documented for clear, consistent service
How to Issue Store Credit as a Compensation
To issue a compensation, follow these step-by-step instructions:
Click the Issue Compensation button located at the top of the tab:
Fill in the required details in the compensation module:
Customer's email: Enter the recipient’s email address.
Amount: Specify the credit amount to issue.
Reason: Select the reason for your compensation:
Late delivery
Poor service
Damaged packaging
Long wait time
Other
Add an internal note: (Optional) Record notes for internal reference.
When will the credit expire?: Choose one of the expiration options:
Never expires
After a certain period of time
On a specific date
Notify customer about compensation by email: Toggle to enable/disable sending an email notification to the customer.
Important Note: Please ensure that compensation notifications are enabled before issuing your first compensation. We recommend checking the Notifications tab to verify that they are active
Review all details for accuracy.
Click Issue Compensation to grant store credit instantly.
How to Customize the Customers View for Compensation Activities
Personalize how customers experience and view compensation from your brand.
Important Note: Please ensure that compensation notifications are enabled before issuing your first compensation. We recommend checking the Notifications tab to verify that they are active.
To customize Compensation notifications, follow the next steps:
Click the Customer View button in the Compensation tab.
Review and customize the options provided, which may include:
Editing customer notifications about compensation.
You can find more information on notification customization in here.
Adjusting on-site visual assets related to compensation.
Tailoring these settings ensures your messaging is on-brand, clear, and reassuring.
Analyzing Your Compensation Performance
The Compensation analytics tab provides a clear overview of how your compensation program impacts customer engagement and loyalty. Data refreshes daily to provide up-to-date insights.
Key Metrics Tracked:
Compensations Issued:
The total amount of store credit issued as compensation within the selected timeframe. You can also find the average value per compensation in the tooltip.Redemption Rate:
The percentage of issued compensation that customers have redeemed within the selected time frame. A higher rate indicates active customer engagement with the credits you provide.Comeback Rate:
The proportion between the number of issued compensations and how many times customers have returned to your store to redeem them, within the selected time frame. This metric shows how effective your compensation is at encouraging repeat visits.Total Redeemed Value:
The total value of compensation credits that have been used by customers during the timeframe, regardless of when they were issued. This reflects the overall spend of credits you’ve issued as compensation.Upsell:
The additional revenue generated from customers above the value of their redeemed compensation. Tracking this helps you understand the incremental benefit your compensation strategy delivers.Compensations Redeemed:
The total number of compensation credits that were redeemed by customers within the selected timeframe.
Viewing your Compensation History
Easily review all past compensation activities in the Compensation History section. The table includes the following information:
Date: When the compensation was issued
Customer email: Recipient of the credit
Amount: Credit value issued
Expiration: Expiry status or date for each credit
Source: Channel or staff member who issued the compensation
Note: Any internal notes added at issuance
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visit our Knowledge Base
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