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Rise.ai & Narvar Integration

Learn how to integrate Rise with Narvar to offer seamless store credit refunds and returns

Written by Marina Gurevich

In this article, you will learn:

  1. How the Rise & Narvar integration works

  2. How to activate the integration

Please note:

  • The Narvar integration is available only on the Premium plan or above.
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  • ​If you installed Rise.ai before 2025 you might not be on Rise.ai V2 and will need to refer to this article.

1. How the Rise & Narvar integration works

Once you integrate Rise with Narvar, you'll be able to issue store credit refunds directly through Naravr when customers return products. The credit will be added to the customer’s existing loyalty card, along with any previously accumulated credit.


​Key benefits of the integration:

  • Improved customer experience: All store credit, whether from returns, refunds, or loyalty rewards, is stored in one place, making it easy for customers to track and use.
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  • Simplified credit management: Manage all customer credit from a single dashboard with better visibility and control.

2. How to Activate the Integration

  1. Within your Rise.ai dashboard, go to Integrations → Apps → Narvar OAuth → click Integrate:
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  2. Review the information in the window which will pop up and then Agree & Install.
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  3. At this stage, you should see an 'Integrated' label in the integration tile:
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  4. Once the status is 'Integrated', the Rise.ai team will need to share an 'Instance ID' with the Narvar team.
    ​Please reach out to the Rise.ai team via the chatbox, or email: info@rise-ai.com
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  5. In parallel, proceed with creating a dedicated workflow within the Rise.is dashboard:
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    1. Go to workflows → Click Create Workflow → Select the Narvar “Return Completed” trigger.
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    2. Add an Issue Store Credit action and set the desired store credit amount.


      ** If the return is eligible, Rise will issue X amount of % store credit based on the credit type you choose: Percentage/Fixed amount/Relative amount. You can also add internal note, tags and the email notification template.
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  6. If everything is set up and ready, you'll need to wait for a confirmation that the Narvar team has implemented the Instance ID which was mentioned in step 4.
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  7. We highly recommend that you test the integration once everything was set up, and ensure that it issues the credit as expected.

Have more questions or any product feedback?
Feel free to contact us at info@rise.ai or in the chat box

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