To initiate a return, please submit an Online Return Request form.
The steps include logging into the Intersport AU online returns portal, following the step-by-step instructions to register your return request, securely packaging your item, and using the provided prepaid return label for shipping.
This must meet the below criteria:
The item must be unworn or unused.
The item must be in its original condition and packaging, including the shoe box and product tags.
Non-fitting items, such as shoes, can also be returned free of charge, as long as they meet the standard return criteria.
If the returned goods do not meet these criteria, a refund may be declined, and the products will be returned to you.
Online orders can be returned in store by first submitting an Online Return Request form.