If you suspect a product to be faulty, please submit an Online Return Request form and select faulty when prompted.
Please attach relevant images highlighting the fault and condition of the product.For items purchased in-store, you must initiate the return process with the specific store where the purchase was made. Ensure to bring the receipt or proof of purchase to facilitate smoother handling.
Normal wear and tear is not considered a fault.
If faulty we'll offer a repair, replacement, or refund, depending on the case.