If you suspect a product to be faulty, please submit an Online Return Request form and select faulty when prompted.
Once the form is submitted, you will receive a return shipping label to send the item back for assessment.
Steps to Submit a Faulty Item Claim
Initiate the Claim: Submit an Online Return Request form and select 'faulty' when prompted.
Receive a Return Shipping Label: Once your claim is registered, you will be provided with a return shipping label to send the item back for assessment.
Please attach relevant images highlighting the fault and condition of the product.For items purchased in-store, you must initiate the return process with the specific store where the purchase was made. Ensure to bring the receipt or proof of purchase to facilitate smoother handling.
After submitting the images, the product will undergo an assessment by the store or brand to determine if it qualifies as faulty.
Assessment Process
After the item is received, it will be reviewed by the store or brand to determine whether it qualifies as faulty. This assessment ensures the claim meets the criteria for approval.
Normal wear and tear is not considered a fault.
If faulty we'll offer refund.
If the claim is rejected, the item will be returned to you without a replacement or refund.