Receiving an incorrect shoe size can be resolved easily using the following methods:
Returning via Email:
Take a photo of the incorrect shoe order as proof.
Include your order number in the email.
Send these details to help@intersport.com.au. This helps our team validate the issue and initiate your return efficiently.
Exchanging Shoes In-Store:
Bring the shoes and the order receipt to your nearest Intersport AU store to exchange.
If the required size is unavailable, you may return the shoes online.
Using the Online Returns Portal:
Visit the Intersport AU website and access the online returns portal.
Follow the detailed steps to submit a return request.
Print the return shipping label and securely attach it to the package.
Once received and approved, a refund or exchange will be processed. Important Notes:
Ensure that the shoes are unworn and in their original condition, including packaging.
Refunds are only issued after the items are received and inspected.