How to Monitor Inverite Service Status and Incidents

Inverite maintains a public status page where all outages, partial service degradations, and scheduled maintenance windows are published in real time.

Visit status.inverite.ca to check the current status of all Inverite services. The page is updated whenever a new incident is opened, progresses, or is resolved.

You can subscribe to status page updates to receive email or SMS notifications whenever a new incident is posted or an existing incident is updated. Look for the Subscribe button on the status page.

• Platform-wide outages affecting portal access or API availability

• Partial degradations affecting specific products (e.g., IBV for a specific bank)

• Scheduled maintenance windows

• Post-incident summaries for major events

Not all issues will appear on the public status page. For issues that are specific to your account, configuration, or a particular customer, Merchant Support will communicate with you directly.

• Check the status page first to confirm whether a known incident is in progress.

• If your issue is not reflected on the status page, open a Merchant Support ticket with details (bank name, account type, date and time, Inverite GUID).

• Avoid opening duplicate tickets for the same incident — we will post updates on the status page as the investigation progresses.

Note:: For bank-specific data issues that affect only certain institutions, Inverite tracks and deploys fixes as soon as they are available. These are typically reflected on the status page.