Troubleshooting FAQs
Answers to common troubleshooting questions.
13 articles
- Getting Started: Sandbox Testing & Test Credentials
- Why Is Bank Data Missing or Incomplete in My IBV Report?
- How to Manage Merchant Portal Access, Users, and Billing
- How to Monitor Inverite Service Status and Incidents
- Opening a Merchant Support Ticket: What to Include
- Why Am I Getting "Denied" or "Forbidden" API Errors?
- Setting Up and Troubleshooting Webhooks
- I am unable to access the Inverite website outside of Canada
- I contacted support weeks ago about a new account but haven't received a reply. Are the support emails still active?
- The "Active Requests" view on the merchant portal is only showing older submissions. Newer requests after a certain date aren't appearing unless I search manually. What's going on?
- The sorting on my Active Requests page defaults to oldest-first, and clicking date/time sorts alphabetically instead of by most recent. Did I change a setting?
- What options do I have to limit how far back transaction data is pulled? Can I set it to less than 365 days?
- The dashboard changed how dates are displayed — it now shows month names instead of the numbered format I had integrated into my workflow. Can it be changed back?