Troubleshooting FAQs
Answers to common troubleshooting questions.
13 articles
Getting Started: Sandbox Testing & Test Credentials
Why Is Bank Data Missing or Incomplete in My IBV Report?
How to Manage Merchant Portal Access, Users, and Billing
How to Monitor Inverite Service Status and Incidents
Opening a Merchant Support Ticket: What to Include
Why Am I Getting "Denied" or "Forbidden" API Errors?
Setting Up and Troubleshooting Webhooks
I am unable to access the Inverite website outside of Canada
I contacted support weeks ago about a new account but haven't received a reply. Are the support emails still active?
The "Active Requests" view on the merchant portal is only showing older submissions. Newer requests after a certain date aren't appearing unless I search manually. What's going on?
The sorting on my Active Requests page defaults to oldest-first, and clicking date/time sorts alphabetically instead of by most recent. Did I change a setting?
What options do I have to limit how far back transaction data is pulled? Can I set it to less than 365 days?
The dashboard changed how dates are displayed — it now shows month names instead of the numbered format I had integrated into my workflow. Can it be changed back?