Request status | What’s going on? | Text End-User sees |
Account locked | Too many attempts on incorrect password or bank suspects the account is compromised | Your account is locked for security reasons. Please contact your financial institution for assistance before signing in again. |
Attempted but failed | The bank has blocked the customer from logging in. If the customer attempts to login consecutively, this will further reduce their chance from logging into their account. | The financial institution you are trying to connect to has blocked access. Please try again in 1 hour. |
Authentication failed | The customer entered login credentials an should check before attempting again. If the customer tries multiple times in a short period of time, this would increase the chances of them being blocked. | Please enter a valid username and/or password. |
Bank is unavailable | We want the customer to verify the bank is working before they try again | The financial institution you are trying to connect to may be undergoing maintenance. Please verify before trying again. |
MFA timed out | They customer did not answer the challenge response in time. When they start again, they should enter challenge response promptly. | Your session has expired after failing to complete within 60 seconds. Please log in again and complete 2-Step Verification. |
Failed MFA | The customer should ensure they enter the correct challenge response | Your 2-Step Verification was not successful. Please log in again and enter a valid response. |
Requires a new link | The customer has submitted too many IBV requests in a short period. They should request the merchant give them a new IBV request link. | Access has been blocked due to a series of unsuccessful attempts. Please request a new link from the company who requested your banking information. |
Attempted but failed | We require the customer to wait for an hour before trying again. | Access has been blocked due to a series of unsuccessful attempts. Please wait for an hour before trying again. |
Attempted but failed | We want the customer to try again at a later time and not right away | The financial institution you are trying to connect to is experiencing technical issues. Please try again in 1 hour. |
Confirm profile | The customer should log into their bank’s website or app to confirm their profile information. | The financial institution you are trying to sign into requires you to confirm your profile. Please complete this step on their website before signing in again. |
Update password | The customer’s temporary password has expired. They need to update their password before using Inverite. | Your temporary password for this financial institution has expired. Please log onto their website and update your password before signing in again. |
Setup MFA | The customer needs to login to their bank’s website to setup MFA before using Inverite. | Your financial institution requires multi-factor authentication to be setup to be able to proceed. Please log onto their app or website and complete this step before signing in again. |
Setup account | The customer does have an online banking but does not have an active account (i.e. chequing, savings, etc…), or has an account but is in the application process and hasn’t been fully setup. | It seems you haven't finished setting up an account with your financial institution. Please log onto their website and complete this step before signing in again. |
No Device | The customer’s bank requires a device for 2-step verification, but they don’t access to the device at the time of verification. They can retry once they have access to it. | Your 2-step verification was not successful. Please log in again and have your device ready. |
No Notification | The customer may not have received or responded to a required MFA notification from their bank | Your 2-step verification was not successful. Please log in and try again. |