Note : All users can access the on-call planning. However, only the functional administrators have access to the configuration of the planning.

Log in to Io-base and click the button at the top right of your screen, highlighted below :

The Io-base administration page opens.

Go to the Referentials/On-call management menu.

Note : you must have subscribed to the on-call module and have the On-call management role to access this page.

Note : you must have subscribed to the on-call module

The on-call planning allows you to set the contacts and phone numbers that will be alerted.

The week or weeks of on-call setup are displayed.

It is possible to define a schedule for one or multiple weeks. Once all the weeks have passed, the system will revert to the schedule of the first week in the list.

A zone allows you to modify the phone number which will be displayed for the users receiving a call. By default, a bottom number is filled in.

This number must exist, and must have been registered as a valid number.

Do not hesitate to contact io-base support for more information.

It is possible to manage one or multiple weeks of on-call. They repeat over time.

To add a week, click on the Add a week button.

It is possible to manage several contacts in the On-call planning.

If an on-call call is triggered, the contacts are called in the order in which they are entered in the schedule. The person appearing first is called, and if he does not answer the call the second person is called, and so on.

To modify a contact in the schedule, click on the desired box in the weekly table.

A window appears, select the contact.

Note : the list of contacts can be set in the tab Contact list. For more information, see the dedicated article.

Once the contact is selected, you can decide to call him/her on his/her phone number by checking the Use contact's phone number box.

Note: If the selected contact has not set up his phone number in his profile, an error message will appear at the time of registration; for more information, refer to the article dedicated to the modifications of his profile.

Instead of the person's telephone number, you can decide to call another number, which would correspond to a telephone dedicated to the on-call service for example.

Note: the list of the other telephone numbers is configurable in the tab List of contacts. For more information, consult the dedicated article.

Once you have finished your modifications, you can click on Save.

Note : It is not mandatory to enter three numbers per day, it is up to you.

Two orange icons (one on the week number, the other on the day) indicate what the current day is.

When you have several weeks, you can manually set the current week.

To do so, click on the Change current week button and choose the week in question.

To delete a week, click on the

button.

A confirmation window opens.

Click on Yes to delete the week.

Click on No to cancel.

The Launch a test button is used to test the operation of the emergency response configuration for the current week and the current day.

When you press this button, the first person configured to receive the alert will receive a call.

“An alert is in progress. Triggering of a test alert. Please click on a key on your keypad to acknowledge this alert.”

If the person presses a key on their phone keypad, the alert is acknowledged and the call ends.

If the person does not respond or if they do not press a key on the keypad, the second person will then be called and so on.