Disclaimer: The following is third-party advice paraphrased and recontextualised for iQualify users.
HEIC files are a new file format developed by Apple to save storage space in compatible (i.e. newer) devices.
Options
Learners can choose to stop using HEIC files:
Navigate to your iPhone’s settings, scroll down, and tap Camera.
Tap Formats.
Tap to switch from High Efficiency to Most Compatible.
Learners can share HEIC as jpeg:
Navigate to your iPhone’s settings.
Tap Photos.
Scroll down to Transfer to Mac or PC and tap on Automatic. This will transfer photos and videos in a compatible format. Photos will become JPGs before transferring.
Facilitator conversion options
If Learners send you HEIC files you can convert them, yourself using photoshop/lightroom using the following instructions:
For Mac:
Open your HEIC image file in Preview.
Click File and choose Export.
Under Format, choose the file type that you’d like to convert your image to — JPG, PNG, PDF, or TIFF.
Click Save.
For Windows:
Visit HEICtoJPG on your Windows computer.
Click in the box to choose the images that you want to convert.
Tap Convert to save your photos in the new format.