Support and troubleshooting
Support for when you need help with iQualify.
By Lorcan and 2 others3 authors19 articles
- Technology troubleshooting - frequently asked questionsAnswers to common questions: Logging in, using your browser and recording from your webcam for authors, facilitators, coaches and learners.
- Onboarding new users in iQualifyHelp users learn the basics and use iQualify with confidence. iQualify Checklists, are a guided onboarding experience designed to introduce key features and tasks
Signing in
What to do if you're not sure where to sign in, have forgotten your password, or having other trouble signing in.
Getting help
How to find help in iQualify or find your organisations contact details.
Browsers, extensions, and devices
Which browsers we support and trouble shooting any extenstions.
- Which web browsers does iQualify support?
- How to use macrons or other special charactersAs a course author, facilitator or learner you may want to use macrons or other special characters so you can enter words correctly.
- How to customise spell check and autocorrectHow learners can customise browser and operating system spell check and autocorrect functions.
- How to troubleshoot browser extensions and add-ons with iQualifyHow to troubleshoot browser extensions and add-ons with iQualify.
- Overview of managing HEIC image filesHow to manage HEIC image file formats when your browser does not support them.
Second level support
Learners contact their learning provider for support and we support the help desks of those learning providers.
- Overview of second level IT support for your learners and facilitatorsWe provide second level IT support to help you to support your learners
- How to customise your support informationAccount owners can modify support and contact information for your organisation
- How to use the Learning with iQualify course to onboard your learnersOrganisations can license a short course created by us to help orientate their learners to using iQualify.