Note: This article is for our Network partners, if you're unsure if this is you please get in touch with our support team.
If you have submitted a task response (text or a file) for similarity checking and the submission can't be processed you'll receive an email telling you why.
Common reasons why
From file types to text requirements, there are a range or reasons why a submission may not process successfully.
Reason 1: This file type is not supported
Turnitin only supports the following file formats:
.doc
.docx
.wpd
.odt
.ps
.html
.hwp
.rtf
.txt
Adobe pdf
.pptx
.ppt
.ppsx
.pps
.xls
.xlsx
Reason 2: The file did not contain any text
The file was blank or contained content that cannot be checked (i.e. images, graphs etc)
Reason 3: The file did not contain enough text
The minimum file submission is 20 words so this submission couldn't be checked.
Reason 4: The file was too large
The maximum file size that can be checked is 2MB.
Reason 5: The file had too many pages
Each submission is limited to a maximum of 800 pages.
Reason 6: The file is password locked
Remove the password protection and resubmit.
Reason 7: The file appears to be corrupt
Please resave the file and try again.
Reason 8: An unexpected error occurred
Please try again.
Find out more about Turnitin troubleshooting on their website.