Your plan determines how many video sources you can add, how many collaborators you can invite, and how much cloud bandwidth is included each month. Local mode (controlling cameras on the same network) is always unlimited and free on every plan.
Understanding Cloud Usage
Cloud Control is the feature that lets you manage cameras and video sources remotely over the internet. Your plan includes a set amount of cloud bandwidth measured in gigabytes (GB) per billing period.
Key points:
Only outbound bandwidth through Iris's cloud infrastructure counts toward usage.
Local network usage is free and unlimited — it never counts toward your cloud bandwidth.
Usage is tracked per Studio, not per account.
Included usage resets monthly, even on yearly plans.
Plans at a Glance
Feature | Free | Standard | Pro | Enterprise |
Price | Free | $25/month or $270/year | $99/month or $999/year | Contact Sales |
Video Sources | 1 | 3 | 8 | Custom |
Local Usage | Unlimited | Unlimited | Unlimited | Unlimited |
Included Cloud Usage | 5 GB/month | 60 GB/month | 250 GB/month | Custom |
Cloud Overage Rate | N/A (switches to local mode) | $0.40/GB | $0.35/GB | Custom |
Collaborators | 3 | 5 | 10 | Custom |
Multiple Studios | Yes | Yes | Yes | Yes |
What each plan gets you:
Free — Get started with one camera, 5 GB of cloud usage per month. When you hit the limit, cloud access switches to local-only mode until the next billing cycle. No overage charges.
Standard — Room for 3 cameras and 60 GB of cloud usage. If you go over, you're billed at the overage rate per GB. No interruption to service.
Pro — Up to 8 cameras and 250 GB of cloud usage. Lower overage rate than Standard.
Enterprise — Custom pricing, sources, usage, and support. Contact the Iris sales team.
Viewing Your Plan and Usage
Go to Settings > Billing to see everything about your current plan. If you have multiple Studios, select the one you want to review.
The Billing page shows:
Upcoming Invoice card — Your current plan name, estimated next invoice amount, and billing date. Button to Upgrade/Change Plan.
Payment Method card — Your card on file (e.g., "Visa •••• 4242, Exp 12/26"). Click to add or edit via the Stripe billing portal.
Cloud Usage section — A progress bar showing GB used vs. included amount. On paid plans, an Overage row appears if you've exceeded your included usage, showing the overage amount and estimated charge.
Invoices table — Past invoices with number, plan, date, total, status (Paid, Open, Upcoming, Cancelled), and a link to view or download each one.
Plan change banner — If you have a pending downgrade, a banner shows the effective date and estimated next payment.
The billing page auto-refreshes every 30 seconds and also refreshes when you return to the app window.
What Happens as You Approach Your Limit
At 75% Usage
A warning notification appears: "Cloud usage is nearing the limit." It tells you how much you've used and your total included limit. Cloud access continues normally — this is just a heads-up.
At 100% Usage — Plans WITHOUT Overages (Free)
A notification appears: "Cloud usage is disabled." The system automatically switches all your devices to local-only mode. Local control continues to work normally. To restore cloud access, upgrade your plan or wait for the next billing cycle.
The Cloud Usage progress bar turns red with an "Upgrade Now" button.
At 100% Usage — Plans WITH Overages (Standard, Pro)
Cloud access continues uninterrupted. Additional usage is billed at your plan's overage rate per GB. The overage amount and estimated charge appear in the Overage row on the Billing page.
Changing Your Plan
Upgrading
On the Billing page, click Upgrade Plan (Free) or Change Plan (paid).
The "Choose Your Studio Plan" dialog shows all available plans.
Use the Monthly / Yearly toggle to switch billing frequencies.
Each plan card shows: price, max sources, included cloud usage, overage rate, and features.
Click the plan you want. If upgrading to paid for the first time, you'll be redirected to Stripe's secure checkout for payment details.
After success: "Plan Successfully Changed" notification appears.
Upgrades take effect immediately.
For Enterprise, click "Contact Sales." After confirming, the Iris team will reach out with custom pricing.
Downgrading
On the Billing page, click Change Plan.
Select a lower-tier plan.
Confirm via Stripe.
Downgrades don't take effect immediately — your current plan stays active until the end of the billing period. A banner on the Billing page shows: "Your plan will be changed on [date]. Your next estimated payment will be $X.XX."
Cancelling
There's no separate "cancel" action. To stop paying, downgrade to the Free plan. Your paid plan remains active until the end of the current billing cycle, then switches to Free.
If you want to delete your account entirely, go to Account Settings > Profile > Delete Account.
Managing Your Payment Method
On the Billing page, click Add or Edit on the Payment Method card. This opens the Stripe billing portal in your browser where you can manage your payment details.
A credit card must be on file for any paid plan. Even if a promo code covers the full cost, a card is required for potential overage charges.
To remove your payment method, you must first downgrade to the Free plan.
Past Invoices
Scroll down on the Billing page to the Invoices table. Each invoice shows the plan, date, total, status, and a link to view or download it.
Usage Examples
Small team, Standard plan:
2 sources, 3 users, 4 productions per month, 60 minutes each
Approximate usage: ~59 GB — within the 60 GB included, no overage
Large team, Pro plan with overages:
4 sources, 4 users, 5 productions per month, 90 minutes each
Approximate usage: ~288 GB — 38 GB over the 250 GB included
Overage: 38 GB × $0.35 = $13.30 added to the monthly bill
Limits and Restrictions
Included usage resets monthly — even on yearly plans.
Local mode is always available — regardless of plan or usage status.
Overages billed monthly — regardless of monthly or yearly billing cycle.
Credit card required for paid plans and plans with potential overages.
One plan per Studio — subscriptions don't share between Studios.
Plan changes: upgrades immediate, downgrades at end of cycle.
No refunds for unused portions of a billing cycle, but you retain access until the cycle ends.
Billing system fail-safe — If billing information can't be loaded, Iris returns a default response so you can still access your Studio. You won't be locked out due to a billing system error.
What Happens If…
…you reach 75% of your included cloud usage? Warning notification appears. Cloud access continues normally.
…you hit 100% on a plan without overages (Free)? Cloud access is disabled. Devices switch to local-only mode. Upgrade or wait for the next billing cycle.
…you hit 100% on a plan with overages (Standard, Pro)? Cloud continues uninterrupted. Extra usage billed at your overage rate.
…you downgrade your plan? Current plan stays active until end of billing period. Banner shows the scheduled change date.
…you don't have permission to view billing? Access denied error. Only the Studio Owner or users with billing permissions can view or change billing.
…a billing system error occurs? The system fails gracefully. You can still access your Studio. Billing data may be temporarily unavailable.
…your payment fails? If your subscription becomes inactive and the billing period ends, the Studio reverts to the Free plan.
Troubleshooting
What's happening | Likely cause | What to do |
Cloud access suddenly stopped | Exceeded included usage on a non-overage plan | Check Billing. If usage bar is red, upgrade or wait for next cycle. Local mode still works. |
"Cloud usage is nearing the limit" | Used 75%+ of included bandwidth | Warning only. Consider upgrading. |
"Cloud usage is disabled" | Hit 100% on Free plan | Upgrade to restore cloud access. |
Billing page won't load | Connectivity issue or billing service unavailable | Refresh or reopen the app. Auto-refreshes every 30 seconds. |
Can't see the Billing page | Insufficient permissions | Ask the Studio Owner for billing access. |
Plan change didn't take effect | Downgrades are scheduled for end of billing period | Check the banner for the effective date. |
Unexpected overage charges | Exceeded included usage on Standard or Pro | Review Cloud Usage section for breakdown. |
Can't remove payment method | Still on a paid plan | Downgrade to Free first, then remove payment details. |
FAQs
What counts as "cloud usage"? Outbound bandwidth when you or collaborators access your Studio's video sources remotely through the cloud. Local network usage is free and unlimited.
When does usage reset? At the start of each billing cycle (monthly), even on yearly plans.
Can I see how much bandwidth I've used? Yes. Settings > Billing > Cloud Usage section shows your usage in GB alongside your included allowance.
What's the difference between "Included" and "Overage"? Included is the cloud bandwidth in your plan at no extra cost. Overage is anything beyond that, billed at a per-GB rate.
Will I be warned before hitting my limit? Yes. A warning notification appears at 75% usage.
What happens to my devices if cloud access is disabled? They automatically switch to local-only mode. You can still control them from the same network.
Can I switch between monthly and yearly billing? Yes. Use the Monthly/Yearly toggle on the plan selection screen.
How do I update my payment method? Billing page > Payment Method card > click Add or Edit. Opens Stripe billing portal.
Where are my past invoices? Billing page > Invoices table at the bottom.
How do I contact sales for Enterprise? On the plan selection screen, click "Contact Sales" on the Enterprise card.
Can I change my plan at any time? Yes. Upgrades take effect immediately. Downgrades take effect at the end of the billing cycle.
Are there refunds for downgrading early? No refunds for unused portions, but you retain access until the billing period ends.
What's the most cost-effective way to manage overages? Monitor usage regularly, choose the right plan for your needs, and use local mode when cloud access isn't necessary.
How do I cancel my plan? Downgrade to the Free plan. Your paid plan stays active until the end of the current billing cycle.
Related Articles
Promo Codes — Applying discounts or plan upgrades during checkout.
Creating and Managing Studios — Studio creation and settings.
Roles & Permissions — Who can view and manage billing.