Sell in the Loja, without a live
In the Loja (shop), you sell your products at any time, at a fixed price, without going live. Your listings stay for sale until they sell out or you delete them.
Where buyers find your listings
In the Loja tab of the app
In search, on the products tab
On your profile
How to create a listing
In the app:
Open your profile and tap the + button.
Choose Criar anúncio na Loja (create a shop listing).
Fill in the listing and tap Criar Anúncio.
On a computer (Seller Hub):
Click the +, then Criar Novo Produto.
Under Onde você quer vender? (where do you want to sell), choose Marketplace.
Fill in the listing and save.
What to fill in
Photos, title and description
Category and condition of the item
Preço (price): what the buyer pays for the product
Preço de Varejo (retail price, optional): the item's usual price, shown crossed out next to your price
Quantidade (quantity): how many units you have for sale
Perfil de envio (shipping profile): the parcel's weight and size, used to calculate shipping
To sell several identical units, set the Quantidade. If a listing sells out, you can raise the quantity to put it back on sale.
Edit or delete a listing
Open your profile and go to your listings. Open a listing to edit it, or delete it when you want to take it out of the Loja. In the Seller Hub, you do the same under Catálogo.
Offers from buyers
On Loja listings, buyers can tap Fazer oferta (make an offer) and propose a price below yours. The app shows the minimum accepted.
When you get an offer, it shows up in your Mensagens (messages). You can:
Aceitar (accept): the buyer is notified and has up to 2 days to pay at checkout
Recusar (decline): the offer is closed
Contrapor (counter, called Contraproposta on Android): you propose another price to the buyer
An offer with no answer expires after 3 days. Each buyer can make a limited number of offers on the same product.
When someone buys
Confirm the sale. Open Envios (shipments) in the app or in the Seller Hub and tap Revisar vendas pendentes (review pending sales). For each sale, choose Confirmar or Recusar. If you decline, the buyer is refunded. In your sales list, the Aguardando sua confirmação (awaiting your confirmation) filter shows only the Loja sales still waiting for your answer.
Do it within the time shown in the app. If the sale is not confirmed in time, it is cancelled and the buyer is refunded automatically.
Create the label and ship. Once confirmed, you create the label like for any other sale. The shipping deadline starts when you confirm, and the date shows on the order under Prazo de envio.
If a buyer takes several of your products in the same purchase, they are shipped together.
Fees
The standard 10% commission also applies to Loja sales. Shipping is paid by the buyer. See Jamble Seller Fees and Commissions.
Frequently asked questions
Do I need to be live to sell in the Loja? No. Loja listings are for sale all the time, even when you are not live.
Can the buyer cancel the purchase? Yes, as long as you have not confirmed the sale yet. After you confirm, the order moves on to shipping.
Do live sales need confirmation too? Yes, but in a different way. Live sales are confirmed all together on the live dashboard, with Confirmar Vendas (Confirm sales), after the live ends. In the Loja, a purchase can happen at any time, so you confirm or decline each sale separately.