If you’re unable to initiate an international wire or add a new counterparty, it’s likely that international payment features haven’t been activated for your account yet.
Why the restriction?
International transfers require specific compliance checks to protect your account from unauthorized activity.
Because these permissions are tailored to your business needs, they require a manual one-time activation. Our team handles this behind the scenes to ensure your account is fully compliant with global banking standards.
To resolve this, please reach out to Jiko Support via chat or email.