Typical Order Timeline
Day | What Happens |
Day 0 | You submit payment and your health assessment |
Days 1–2 | Medical team reviews your assessment |
Day 2-3 | If no issues, prescription is sent to the pharmacy |
Days 3–5 | Pharmacy prepares, ships, and delivers your medication |
Days 5-7 | Delivery completed (standard turnaround time) |
Additional Information: Once the pharmacy completes processing your order, it is shipped using two-day air, ensuring delivery within 2 business days.
Special Handling: If your prescription is shipped via UPS, delivery typically takes 48 hours from the time UPS picks up the package from the pharmacy.
A few things that affect timing:
The pharmacy only hands packages to carriers Monday through Thursday. No pickups occur Friday, Saturday, or Sunday.
UPS and FedEx may still deliver on Friday or Saturday if your package was already picked up earlier in the week. Tracking updates on those days are normal and don't mean a new shipment went out.
Weekends and holidays do not count as business days for processing.
Orders placed before 2pm Eastern Time typically process faster.
What's in my shipment?
Medication | Plan | Ships |
Tirzepatide | 1, 3, or 6 month | Full supply upfront |
Semaglutide | 1 or 3 month | Full supply upfront |
Semaglutide | 6 month | Two shipments — first half immediately, second half at the 3-month mark |
What do my order statuses mean?
Status | What it means |
Shipped | Your order is on its way. Check your email for a tracking number. |
Delivered | Your order has been marked as delivered by the carrier. |
Cancelled | Your order has been cancelled. Contact support if this was unexpected. |
If you have questions about your order status or don't see an update you expected, contact our support team and we'll look into it for you.
What if my medication arrives warm?
If your medication arrives warm, first check whether the vials are hot to the touch. Your medication is stable:
It stays effective for up to 60 days at normal room temperature
It can handle brief heat exposure up to 104°F for up to 5 days without losing effectiveness
Beyond-use dates (BUD): Tirzepatide 9–12 months, Semaglutide 3–6 months depending on the batch
If the vials are cool or only mildly warm and look normal, refrigerate them and continue as usual. If the vials are hot to the touch, or you see cloudiness, particles, or heat-damaged packaging, do not use them — contact our support team and we'll assess it and arrange a replacement if needed.
What if my package shows delivered but I didn't receive it?
Carriers sometimes mark packages as delivered 1–2 days before they actually arrive. We recommend:
Wait 1–2 days — it may still be on its way
Check for a delivery photo — most carriers provide one. If there is no photo of the delivery, contact the carrier directly to file a claim
Contact our support team if you need help or the carrier doesn't resolve it
What if my order is delayed?
Common causes of delays include:
High pharmacy volume
Weather or carrier delays
Incorrect address or payment information
Medication backorders- Orders placed on hold and later released for fulfillment
If your order is delayed, message us and we'll check the status for you.
What if my payment didn't go through?
Update your payment information in the portal and contact support to restart your order. A failed payment will put your order on hold until it's resolved.
What if I paused my order and want to resume?
You can resume your order directly in your account. If you have any trouble or questions about your next shipment date, contact our support team and we'll help.
International Shipping
Belle ships prescription medication to the 50 U.S. states and Washington, D.C. only. We cannot ship medication to Puerto Rico or other U.S. territories, and we cannot ship internationally. If you are located in Puerto Rico or another U.S. territory, we are unable to serve you at this time.
Need help?
Reach us anytime through the Messenger widget in the bottom-left corner or email us at care@joinbelle.com.