How Can I Update or Manage My Pharmacy Information within Fridays?
Fridays ensures that all its pharmacy operations follow strict guidelines for quality and safety. Understanding how pharmacy assignments, updates, and prescription transfers work will help you effectively manage your medication needs.
Compounding Pharmacy Selection Process
The pharmacy responsible for fulfilling your medication is determined automatically based on your location and the dosage prescribed. This process ensures that your medication is filled by a pharmacy best suited to meet your needs and adheres to necessary safety regulations such as 503a standards.
You cannot select a pharmacy for compounded medications. Every pharmacy in the Fridays network uses accredited and high-quality materials.
Policy on Changing Pharmacies
In general, pharmacy assignments cannot be changed. Fridays partners with pharmacies compliant with strict safety standards, and selection is driven by your state regulations, dosage, and treatment needs.
Exceptions may apply in specific situations where changes are necessary due to circumstances like pharmacy closures or errors in the assigned pharmacy. These situations will need to be escalated and handled on a case-by-case basis.
Updating Incorrect Pharmacy Information
If your brand name or anti-nausea prescription is sent to the wrong pharmacy or incorrect details were provided during signup, you can:
Request a Prescription Transfer: If you prefer a different pharmacy that has the required medication in stock, request a prescription transfer from the pharmacy directly.
How to Update Local Pharmacy Preferences
Updating your preferred pharmacy for future refills or prescriptions can be done as follows:
Notify the Provider Team: Provide updated pharmacy details (e.g., CVS Colton, CA) during communications with Fridays or via the provided link in your portal or emails.
Verify Preferences: Confirm that Fridays Support or your provider has correctly updated your information in their systems.
Address Errors Quickly: If issues persist, ensure you follow up with confirmation that subsequent prescriptions will be routed correctly.
Steps to Change a Pharmacy Due to Special Circumstances
If changes are warranted due to a pharmacy closure or similar challenge:
Log in to the Fridays portal or contact support with your preferred pharmacy details.
Provide precise information such as the pharmacy’s name, address, and zip code.
Fridays will update your file and ensure future prescriptions get redirected appropriately.
FAQs
Q: Can I choose which compound pharmacy delivers my medication?
A: The pharmacy is assigned based on dosage and location, ensuring the most efficient and regulated delivery process. You cannot select which pharmacy delivers your medication, but exceptions may apply when fulfilling branded prescriptions.
Q: What happens if my brand name or anti-nausea prescription is sent to the wrong pharmacy?
A: Contact Fridays Support to provide the correct pharmacy details for the update. They will redirect the prescription as necessary.
Q: How do I track the status of my medication order?
A: You can track your medication via the My Meds page in the patient portal. Once shipped, tracking details from FedEx, USPS, or UPS will be sent to monitor the delivery.
Q: How are pharmacies in the Fridays network selected?
A: All partner pharmacies meet rigorous standards, ensuring quality and safety as per 503a guidelines. The network is designed to provide reliable and expert service aligned with patient needs.
Q: What should I expect when updating pharmacy preferences?
A: Once preferences are updated, Fridays will process the change and confirm the new details. Always follow up to ensure accuracy.