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Refund Policy

This Refund Policy outlines the conditions under which refunds may be granted for Fridays subscriptions.

Updated over 2 months ago

General Information

Due to the nature of our program, refunds are generally not provided once a medication order is processed and sent to the pharmacy. However, we understand there may be exceptions, and we will review each refund request on a case-by-case basis.

When You May Get a Refund

We will consider a refund for the following reasons:

  • Order Cancellation:

    • Compound Subscriptions: If you have a provider consult (asynchronous or synchronous) in a compound subscription but medication is not yet ordered, you can receive a refund. Once medication is ordered, a refund is not possible.

  • Damaged Goods: Contact us within 24 hours of delivery with a picture of damaged medication. We will replace the medication or provide a refund, not both.

  • Medical Disqualification: If a healthcare provider determines that you are medically disqualified from using the medication, we will provide a full refund for the current month.

Situations Where Refunds Are Not Granted

We cannot offer refunds in the following situations:

  • Change of Mind: You cannot change your mind after the medication has been sent to the pharmacy.

  • Incorrect Information: If you provide incorrect shipping information, prescription details, or any other necessary information, we cannot offer a refund.

  • Terms Violations: If you violate our service terms, including subscription policies, you will not be eligible for a refund.

How to Request a Refund

  • Contact Us: To request a refund, contact our customer service team within 24 hours of receiving your order. You can do this through the Fridays portal, by emailing support@joinfridays.com, or by calling (484)299-5495

  • Provide Details: Include a detailed explanation of your situation and any relevant documentation (photos for damaged goods).

  • Review Process: Our team will review your request within 3-5 business days and notify you of the outcome.

Refund Method: If approved, your refund will be issued to the original payment method within 7-10 business days.

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