General Information
Due to the nature of our program, refunds are generally not provided once a medication order is processed and sent to the pharmacy. However, we understand there may be exceptions, and we will review each refund request on a case-by-case basis.
When You May Get a Refund
We will consider a refund for the following reasons:
Order Cancellation:
Compound Subscriptions: If you have a provider consult (asynchronous or synchronous) in a compound subscription but medication is not yet ordered, you can receive a refund. Once medication is ordered, a refund is not possible.
Damaged Goods: Contact us within 24 hours of delivery with a picture of damaged medication. We will replace the medication or provide a refund, not both.
Medical Disqualification: If a healthcare provider determines that you are medically disqualified from using the medication, we will provide a full refund for the current month.
Situations Where Refunds Are Not Granted
We cannot offer refunds in the following situations:
Change of Mind: You cannot change your mind after the medication has been sent to the pharmacy.
Incorrect Information: If you provide incorrect shipping information, prescription details, or any other necessary information, we cannot offer a refund.
Terms Violations: If you violate our service terms, including subscription policies, you will not be eligible for a refund.
How to Request a Refund
Contact Us: To request a refund, contact our customer service team within 24 hours of receiving your order. You can do this through the Fridays portal, by emailing support@joinfridays.com, or by calling (484)299-5495
Provide Details: Include a detailed explanation of your situation and any relevant documentation (photos for damaged goods).
Review Process: Our team will review your request within 3-5 business days and notify you of the outcome.
Refund Method: If approved, your refund will be issued to the original payment method within 7-10 business days.