We're here to help with everything from general platform queries to more nuanced guidance on how to get the most out of your Juro workflows.
Find out the ways you can reach us below.
Chat with our Support Team đŹ
The quickest way to get help is through the Chat with us icon in the bottom right-hand corner of your Juro workspace.
Our Support Team will pick up your message and get back to you as soon as possible. Providing any of the below as possible in your first message speeds up solution times.
A summary of your query (include the names/emails of any affected users)
The URLs of any affected contracts/templates; this speeds up solution times
Screenshots/recordings of the issue you're seeing
You can also visit our dedicated Help Center, which is updated regularly and contains guidance on all platform features.
Email our Support Team đ§
If you'd prefer to email us instead, our Support Team can be reached at support@juro.com. In your initial query, you should include:
A summary of your query (include the names/emails of any affected users)
The URLs of any affected contracts/templates; this speeds up solution times
Screenshots/recordings of the issue you're seeing
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Speak to your Customer Success Manager đ
If you have a dedicated Customer Success Manager, they're best placed to answer questions about your Juro plan, onboarding, rolling Juro out for new teams and feature requests. You can reach them directly via email.
Enabling features and integrations đ
If a feature or integration panel in Juro says Get in touch, contact the Support Team using either of the methods above, and we'll enable it for your workspace.