💡 NOTE: Adding comments and redlines before signing is a different process from Juro's Negotiation Flow.
For more information on this, you can read our dedicated article.
Comment types ⇉
Only Juro users with access to a document can add and see comments in the INTERNAL COMMENTS tab.
The EXTERNAL COMMENTS tab is for interacting with your counterparty. Comments left in this section, including those left by internal users in this section and ones that have been resolved, can be seen by anyone who accesses the contract, even if they do not have a Juro profile.
During the contract drafting process, we recommend leaving sensitive or private comments in the INTERNAL COMMENTS section.
Adding comments 💬
To add a comment:
1. Open the relevant COMMENTS tab and type your comment at the bottom. |
Internal comments 
External comments 
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2. To add a comment to a specific part of the text, highlight the text and select the Add comment icon from the formatting bar.
Toggle the comment switcher to INTERNAL or EXTERNAL, type your comment, and press Enter to save it. |
 Internal comments  External comments 
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Certain users will also receive email notifications when a comment is added.
You can navigate to the portion of text that a comment has been assigned to (where relevant) by selecting the hyperlink symbol next to the comment. This will appear when a comment is added to a specific text portion.
💡 NOTE: It is not possible to assign a comment to a specific part of a document uploaded from a PDF file.
Resolving comments 🧼
To resolve a comment:
Click the Resolve icon: this will appear when you hover over the comment. |
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Importing & exporting comments ⬆️ ⬇️
Comments added to the EXTERNAL COMMENTS section of your contract will be included as comments in Word exports of that document.
In Juro | In Microsoft Word |
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Comments added directly to the Word file offline, as well as replies to comments, will be automatically detected upon upload and added to your Juro contract.
The commenter's name will be attached to their comment, as will the time and date that the comment was originally added to the Word file. Juro will also detect new comments and updates made to existing comments offline, and give you the option of which ones you'd like to import back into Juro.
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💡 NOTE: As comments added to the INTERNAL COMMENTS section often contain sensitive information specific to your organisation, these do not export with Word downloads from Juro.
Deleting comments 🗑️
To delete a comment:
1. Hover your mouse pointer over the relevant comment and click the 3 dots that appear. |
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2. Click Delete. |
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3. In the prompt window that appears, click Yes, delete. |
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Redlining on a contract✏️
As soon as a contract or template is created, you can start making redlines to be reviewed by another party, internal or external.
💡 NOTE: All redlines made will appear in the EXTERNAL COMMENTS section. Like external comments, these can be seen by users outside of your organisation.
If you're adding redlines to collaborate with your teammates on a new template, you can duplicate the original template once you've completed this process; this will remove comments from the new version.
During the contract drafting process, it should be noted by all users that internal redlines will be visible to external users once they access the contract.
To add redlines to your contract or template:
1. Change to Suggesting mode. |
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2. Add or remove text: each action will show as a suggested edit in the EXTERNAL COMMENTS tab. |
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3. From here, users can review the comment and:
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💡 NOTE: External users cannot accept or reject redlines on a contract. We recommend that external users indicate their acceptance of any changes in a thread on the original suggestion.
Internal users can delete redlines from the comments sections at any time by accepting/rejecting the redline and clicking the Delete icon that appears in the comment bubble.
Tracked changes added directly to a Word file offline, as well as replies to these, will be automatically detected upon upload and added as redlines to your Juro contract.
The name of the user who made the changes will be attached to their redline, as will the time and date that the comment was originally added to the Word file. Juro will also detect new redlines and updates made to existing comments offline, and give you the option of which ones you'd like to import back into Juro.
Disabling commenting and redlining for external parties 🚫
If you'd prefer to remove commenting permissions for an external party, this is very easy to do at either the template or contract level:
In your document, open the Document Members tab, click Can Sign + and uncheck the Comment & Suggest box. |
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💁♀️ As always, our Support Team is happy to help you with anything further if needed. Start a chat with us right here by clicking the Intercom button in the bottom-right-hand corner of this page.
Alternatively, you can email us at support@juro.com 🚀