Collaborating on contracts (commenting & suggesting)

💡 NOTE: Adding comments and redlines before signing is a separate process from Juro's Asynchronous Negotiation Flow.

Read more about this flow in our dedicated feature article.

Comment types (internal and external) ⇉

Members of your Juro environment with access to a contract can add and view comments in the INTERNAL COMMENTS tab. Comments left here aren't visible to external users or internal members who haven't been given access to the contract.

The EXTERNAL COMMENTS tab and its content are visible to your counterparties. This includes:

comments made by internal users
comments that have been resolved

With that in mind, you should keep sensitive or private comments in the INTERNAL COMMENTS section.

Adding comments 💬

To add a comment to your contract:

1. Highlight the relevant portion of text and click the comment icon.

2. Select your comment type, type your comment and click the Add comment button.

By default, the contract owner and internal signatories receive an email notification when someone adds an internal or external comment.

Internal users can tag their teammates (e.g. @Jimmy Mooring) on comments that require their attention: this action sends the tagged user an email notification with a link to the contract.

Viewing comments 🔬

Your comments live in their dedicated sidebars, which can be accessed from your

contract's Actions bar.

You can jump to a comment on the contract by clicking its linked bubble.

💡 NOTE: It is not possible to assign a comment to text in PDF files, but comments can still be made in both sidebars.

Editing and resolving comments 🧼

In your INTERNAL/EXTERNAL COMMENTS sidebar, you can add additional comments and resolve, edit or delete existing ones.

External comments can only be deleted by the person who made them. However, internal users (with Editor permissions or above) can resolve any comment to indicate that it has been addressed.

If a comment (or thread) needs to be revisited ahead of signing, you can reopen it at any time.

Importing & exporting comments ⬆️ ⬇️

Comments added to the EXTERNAL COMMENTS sidebar are exported from Juro and show as Word comments:

In Juro

In Word

Juro then detects comments added to a Word file outside of Juro, as well as replies to comments, and applies them to your uploaded contract.

As part of this action, the comment shows the commenter's name and a timestamp recording when it was added to the Word file. Juro also identifies offline updates to existing comments and lets you choose which ones to import back into the Juro contract.

💡 NOTE: Comments added to the INTERNAL COMMENTS section often contain sensitive information specific to your organisation; these do not export with Word downloads from Juro.

Deleting comments 🗑️

To delete a comment (applies to internal comments only):

1. Hover your mouse pointer over the relevant comment, click the 3 dots that appear and select Delete.

2. In the prompt window, click Yes, delete.

Redlining a contract✏️

As soon as you create a contract or template, you can start adding redlines for internal or external review.

Counterparties can accept/reject your redlines in their browser. Where they need to discuss a redline further, they can create a suggestion thread to start a discussion.

💡 NOTE: All redlines appear in the EXTERNAL COMMENTS section, which, like external comments, are visible to users outside of your organisation.

In Juro's asynchronous negotiation flow, they can accept or reject changes after they receive a new version.

If you're using redlines to collaborate internally on a new template, you can duplicate the redline template once you've completed this process: this removes any redlines or drafting notes from both COMMENTS sidebars.

To redline a contract or template:

1. Change from Editing to Suggesting mode.

2. Add or remove text: each action will show as a redline in the EXTERNAL COMMENTS tab.

3. From here, internal and external users can review the redline and:

accept it to incorporate the redline into the contract
reject it to remove the redline (no changes made to the contract)
reply to it: if the redline requires further discussion, a thread can be created for easy reference to the specific redline.

As with comments, Juro detects tracked changes added to a Word file outside of the platform and applies them to your uploaded contract as redlines.

As part of this action, the redline shows the suggester's name and a timestamp recording when it was added to the Word file. Juro also identifies offline updates to existing comments and lets you choose which ones to import back into the Juro contract.

Disabling commenting and redlining for external parties 🚫

You can turn off external commenting and redlining permissions at both the template (Admins) and contract level (Admins & Editors):

For signatories, open the Document Members sidebar and the SIGNATORIES Settings window. From there, uncheck the Comment and/or Suggest boxes as needed.

You can amend these permissions for reviewers by following these steps:

Select Share externally to open the sharing modal (Set reviewers, on templates).

Open the Settings dropdown and toggle off Reviewers can comment and Reviewers can add suggestions (redlines).

💁‍♀️ As always, our Support Team is happy to help you with anything further if needed. Start a chat with us right here by clicking the Intercom button in the bottom-right-hand corner of this page.

Alternatively, you can email us at support@juro.com 🚀