Pre-Payment Plans
Are pre-payment plans available?
No, all booking must be paid in full at the point of purchase.
Tickets
When will I receive my tickets?
You will receive your e-tickets separately and within 14 days of your booking being made.
If you have not received your e-tickets 2 days before the event or misplaced them, then you can log in to your online account to download them.
Name Changes
Can I change the name on my booking?
The name on the ticket does not need to match the ID of the person using it. If you can no longer attend or want to gift your ticket to someone else, you can simply pass this on.
Please be aware that each QR code is unique and can only be scanned once.
Can I change the date of my booking?
If you would like to change the date of your booking then we can gladly look into this for you. Please contact us on details provided below.
Be aware that all changes are subject to availability and not guaranteed.
Cancellation
How can I cancel my booking?
Tickets are non-refundable, there is no cooling off period. Full terms and conditions can be found here.
Contact
How can I get in touch?
If you do need to get in touch with us directly, please email enable@kaboodle.com.
In order to make sure we can help you as quickly as possible, please can you contact us from the email address used for the booking (if possible) and include your booking reference and contact number along with any other relevant info.