Your new salon equipment is on its way! Here’s what to expect when your order arrives, so you can be prepared and ensure a smooth setup.

Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.

Most standard items arrive within 3–8 business days, while larger or custom orders may take longer.

If you ordered multiple items, they may arrive in separate shipments.

💡 Need an update on your order? Check your shipping confirmation email for tracking instructions.

When your order arrives, follow these steps:

✔ Check for all packages – If you ordered multiple items, confirm that everything has arrived.

✔ Inspect for damage – Before signing for the delivery, look for any visible signs of damage. If something seems off, take photos and contact us immediately.

✔ Confirm all parts are included – Review any relevant assembly instructions, found on our product pages, to ensure all necessary hardware and components are present.

💡 If you notice any issues, reach out to our support team so we can help!

Some Keller products arrive fully assembled, while others require minimal setup.

Salon Chairs & Barber Chairs – May require attaching the base, armrests, or footrest.

Shampoo Units – Typically need plumbing connections.

Styling Stations & Mirrors – May need wall mounting or minor assembly.

🔗Need assembly instructions? Check the product page for your item to find its specific guide.

💡 Tip: For heavier items, having a second person assist can make setup easier.

Wipe down surfaces to remove any packing dust.

Adjust the chair height & settings to ensure everything is working smoothly.

Arrange your salon space for the best workflow.

Once everything is set up, you’re ready to welcome clients and enjoy your new equipment! 🎉

We want you to be 100% happy with your purchase! If you have any concerns or need assistance:

✔ Check our return policy for eligibility and instructions.

✔ Contact our support team for any missing or damaged parts.

✔ Keep your warranty details handy for long-term peace of mind.

🔗 View our return policy here.

✔ Tracking info will be sent via email once your order ships.

✔ Inspect all items upon arrival & contact us if anything is missing or damaged.

✔ Some items require light assembly—check your product guide.

✔ We’re here to help if you need support!

💡 Have questions about your order? Contact us!